Customer Service Manager

Teledyne LeCroy Korea; Southwestern Ontario; On-site; CAD 84,000 - 112,000; Full time

Benefits offered by this job

Health benefits

Career development support

Retirement plans

Job summary

Teledyne Digital Imaging seeks a seasoned Customer Service Manager to oversee an international team across Canada, Japan, and Germany within the MVC Group. You will manage order entry, RMAs, new customer setup, and trade compliance while supporting the sales team and customers with timely updates.

The role reports to the Director of Sales Operations and Planning and is a 14-month contract offering competitive compensation, health benefits, and opportunities for career development.

Qualifications

• 5+ years of Customer Service or similar team management experience in a technology manufacturing space preferred.
• Experience with ERP systems (SAP preferred) focusing on sales orders and RMAs.
• Strong interpersonal skills and intercultural awareness.

Responsibilities

• Directly manage an international team of Customer Service Representatives in Canada, Japan, and Germany across multiple divisions.
• Oversee order acceptance, entry, RMAs, and new customer setup including trade screening.
• Communicate schedule changes and order updates to sales teams and customers; assist with non-technical inquiries.

Skills

Customer service management

ERP SAP

MS Office

Intercultural awareness

Team leadership

Tools

SAP

Job description

Be visionaryTeledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.Job DescriptionOur Company is built on employee mutual commitment and respect, enthusiasm and progress.Teledyne Digital Imaging is a subsidiary of Teledyne Technologies Inc., a U.S. publicly listed enterprise, and specializes in the manufacture, design, research and development of high-performance CMOS and CCD image sensors and modular expandable cameras. Teledyne Digital Imaging's products are used worldwide in machine vision, document scanning, image capture, surveillance, process monitoring, manufacturing inspection, medical imaging, and multimedia.We are looking for a seasoned Customer Service Manager to join our team on a 14-month contract. Reporting to the Director of Sales Operations and Planning, the successful candidate will oversee the international Customer Service teams for the Teledyne Machine Vision Camera Group and Teledyne Optech, driving service excellence, team performance, and customer satisfaction across multiple regions.What You Will Do:Directly manage an international team of Customer Service Representatives located in Canada, Japan, and Germany across multiple divisions within the MVC GroupOversee all aspects of order acceptance and entry including:Verifying customer purchase orders to an established acceptance standardEntering and maintaining sales orders into ERP (SAP)Processing customer returns RMAsVetting and setup of new customers (trade compliance screening, account creation etc.)Communicating schedule changes and other order related updates to the internal sales team and external customersAnswering non-technical customer questions including order status and scheduleSupporting the sales team and customers as neededWhat You Need:5 years of Customer Service or similar team management experience (technology manufacturing space preferred)Extensive knowledge of ERP systems (SAP Preferred) with a focus on sales orders and RMAsStrong interpersonal skills and intercultural awarenessAbility to operate within and switch between multiple business contexts and systemsFamiliarity with MS Office applications, especially Outlook and ExcelExperience managing international teams with diverse background is a plusWhat we offerCompetitive compensation and comprehensive health benefitsProgressive vacation plan and paid holidaysRetirement savings plans with company matchEducational assistance and career development supportOpportunities to work on globally impactful technologiesWhat happens nextApply online and our Talent Acquisition team will review your application. Selected candidates will be contacted for next steps, including interviews and assessments as needed.This position is being posted in response to an existing vacancy within our organizationTeledyne Digital Imaging does not use AI tools to assist in the Screening, Assessing and Selecting of candidates for this roleSalary Range:$83,600.00-$111,500.000The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.