Customer Service Manager

BHD Instrumentation; Calgary; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Customer Service Manager to join their innovative team in Calgary. This role emphasizes relationship building and exceptional communication skills, perfect for someone who thrives on connecting with others. You'll manage customer inquiries, oversee administrative operations, and ensure top-tier service. With a strong focus on teamwork and growth, this opportunity offers a supportive environment where your contributions will be valued. If you're passionate about customer service and eager to learn, this position is ideal for you!

Benefits

Umfangreiches medizinisches Leistungspaket

Wettbewerbsfähige Vergütung

Urlaubstage

Anerkennungsprogramme

Anreizpakete

Kostenlose Parkplätze

Offenes Bürokonzept

Ressourcen für die Branche

Qualifications

• Starke Kommunikationsfähigkeiten und Fähigkeit zur Problemlösung.
• Detailorientiert mit Erfahrung in der Datenverarbeitung.

Responsibilities

• Verwalten und Beantworten von Kundenanfragen professionell.
• Überwachen der täglichen administrativen Abläufe im Kundenservice.

Skills

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Multitasking

Detailorientierung

Organisation

Verantwortungsbewusstsein

Datenverarbeitung

Job description

Join us at BHD's Calibration Laboratory as a Customer Service Manager where your energy and people skills will truly shine! We're looking for a delightful, energetic individual who thrives on connecting with others. If your friends or colleagues often say how much they love working with you, and you enjoy learning new things while engaging with people, this is the perfect role for you.

No need to be a technical expert - we're looking for 'people persons' who excel at building relationships and love interacting with customers. At BHD, we value a culture of warmth, approachability, and teamwork, and your personality will be key in maintaining and enhancing this environment. You'll be the friendly face and voice that helps customers with their calibration needs, bringing both enthusiasm and great communication to every conversation. Apply today and make a difference in a place where your natural warmth and curiosity are celebrated!

Customer Service Manager

Who You Are:

• An excellent communicator with strong written and verbal skills
• A natural problem-solver with a high level of accountability
• Able to manage multiple priorities efficiently under tight deadlines
• Love for tackling administrative tasks and working under a deadline
• Detail-oriented and capable of reviewing the work of others with accuracy
• Organized and driven to maintain smooth workflows
• Accountable and takes ownership of work and the team's work
• Experience working with computers and data entry
• Ideally you have an interest in instrumentation, reliability, and electrical component industry

What Will You Do?

• Manage and respond to customer inquiries via phone and email in a timely and professional manner
• Oversee daily administrative operations related to calibration services
• Have a passion for customer service and provide a top-tier experience
• Create and review invoices ensuring accuracy before sending
• Perform data entry and maintain customer and equipment records
• Coordinate and manage the receiving, recording, and shipping of calibration equipment
• Ensure packaging and documentation are complete and error-free
• Supervise and support the customer service advisors with ongoing tasks and special projects
• Identify areas for process improvement and help implement solutions
• Maintain a high standard of organization across all customer service functions

Why BHD?

Be a part of something innovative and growing! We are proud leaders within our industry and continue to drive success. We have seen revenue growth year after year while also being established for over 30 years in the industry.

Benefit from our benefits! We enroll our employees in an extensive medical benefits package. We also offer competitive compensation, vacation days, recognition programs, incentive packages, and many more perks!

Succeed as a Team! Our commission structure promotes an inclusive sales team environment. We all have an invested interest in seeing each other succeed and are committed to doing so.

Never Stop Growing! Our product offerings provide extensive opportunities to continue learning. You will have routine product information sessions and a knowledgeable sales department to support you. We are proud of our history of quick career progression for top achievers and are committed to helping our people grow.

Enjoy Where You Work! We built a beautiful state-of-the-art office where you will be proud to work. Enjoy free parking, an open-concept environment, industry resources at your fingertips, and visibility into our calibration, sales, and rentals departments.