Customer Service Manager

Options Consulting Solutions; Banff; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A mission-driven organization seeks a Customer Service Manager to enhance inclusivity by driving opportunities for POC-owned businesses. This role involves relationship management and team leadership, with a focus on business collaboration. Ideal candidates are proactive and passionate about diversity and equity.

Benefits

Competitive compensation

Remote or hybrid work model

Supportive team culture

Focus on diversity and inclusivity

Qualifications

• At least two years of managerial experience.
• Experience in managing stakeholder relationships.
• Strong communication skills at all levels.

Responsibilities

• Develop and execute initiatives for business collaboration.
• Manage relationships with over 600 certified members.
• Oversee training and performance of team members.

Skills

Relationship-building

Communication

Project management

Education

Bachelor's degree in business or relevant field

Tools

Salesforce

Microsoft 365

Job description

Are you skilled in managing high-profile key accounts?

Are you interested in being part of a mission-driven business?

Are you a strong communicator with effective team leadership skills?

The Company

Our client is a unique organization with a mission of enhancing inclusivity by bringing corporations and small businesses together. They’re looking for a professional, results-oriented, and relationship-focused leader with a shared passion for diversity and equity to join them in their efforts. If you thrive in a role where you can create and drive opportunities to help POC-owned businesses thrive, this is a great opportunity to make a substantial impact.

Company Perks and Rewards

• Competitive compensation
• Remote or hybrid work model
• Supportive team culture
• Focus on diversity and inclusivity
• And more!

The Job!

As the Customer Service Manager, you are responsible for ensuring suppliers get the most out of their membership and relevant programs. You will:

• Develop and execute initiatives to drive business collaboration and growth opportunities
• Manage relationships and facilitate partnerships with over 600 certified members
• Conduct regular touchpoints and follow-ups with members/suppliers
• Ensure action items are executed in a timely manner and aligned with business goals
• Coordinate the allocation of relevant resources and information to members
• Create and maintain communications materials for members in collaboration with the Marketing team
• Review and validate supplier certifications and recertifications to maintain a strong membership base
• Manage and execute the annual budget, strategic plans, and improved processes
• Oversee the training and performance of team members including full-time staff, interns, and volunteers
• Assist with events and sponsorship activities that engage with suppliers
• Other tasks and projects as assigned

What you bring to the job

The ideal candidate for the role is passionate about inclusivity and finding opportunities to help small businesses flourish. You are hands-on and proactive, with an innovative, service-oriented, and goal-focused approach. You genuinely care about helping others and value collaboration both internally and externally. You also have:

• A bachelor’s degree in business or another relevant field
• Experience with Salesforce and Microsoft 365
• At least two years of experience in a managerial role, overseeing junior staff
• Experience managing stakeholder relationships and driving collaboration between organizations
• Exceptional relationship-building and networking skills
• Strong communication skills, both written and verbal, from junior to executive level
• A strategic mindset and ability to see the big picture as well as the small details
• Effective project management as a leader while also analyzing performance and results
• Ability to work in a dynamic, fast-paced environment

Qualified job seekers are asked to apply with attention to Rhiannon Bodman.

I really look forward to hearing from you, but please understand that I will only be contacting those who are applicable for the role!

Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability.

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