Customer Success Manager

Shipday; Banff; Remote; CAD 60,000 - 90,000; Full time

Job summary

Shipday, a leader in local delivery solutions, seeks a Customer Success Manager to enhance customer relationships and drive product adoption. This fully remote role demands strong organizational and communication skills, with a focus on high-impact account management and customer feedback integration.

Benefits

Flexible work hours

Competitive compensation

Supportive team environment

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Sales.
• Proven ability to manage a portfolio of important customers.
• High technical aptitude and ability to learn tools quickly.

Responsibilities

• Own a book of high-impact accounts and guide customers through onboarding.
• Drive product adoption through data insights and training.
• Track account health and proactively address risks.

Skills

Relationship Building

Technical Aptitude

Organizational Skills

Communication Skills

Prioritization

Job description

At Shipday, we are arming the rebels in local delivery space. Shipday's mission is to democratize access to easy, affordable local delivery solutions for small businesses all over the world. Shipday is transforming the way local merchants do business in a world increasingly driven by e-commerce. Since 2020, shipday has powered millions of deliveries in 100+ countries globally.

The Role :

As a Customer Success Manager —Shipday’s version of an Account Manager —you’ll be the main point of contact and advisor for our most impactful customers. From onboarding to expansion, you’ll build relationships, ensure product adoption, provide support and drive measurable results across a wide range of customer types.

What you will do :

• Own a book of high-impact accounts using Shipday at scale
• Guide customers through onboarding, activation, and ongoing growth
• Collaborate with Sales, Product, and Support to deliver a unified customer journey
• Drive product adoption through data insights, enablement, and training
• Identify upsell and expansion opportunities, and help customers unlock more value
• Track account health and proactively address risks and blockers
• Collect and share customer feedback to help inform product roadmap and support strategies
• Contribute to customer education content and scalable playbooks

Requirements :

• 3+ years of experience in Customer Success, Account Management, or Sales
• Proven ability to build relationships and manage a portfolio of important customers
• High technical aptitude and curiosity—you learn tools fast and explain them simply
• Strong organizational and communication skills in a fully remote work environment
• Ability to prioritize effectively in a fast-changing, high-growth startup
• Track record of hitting goals for retention, upsell, or NRR
• Act with a sense of urgency and get things done.
• Be part of a mission-driven company making local delivery better for everyone
• Fully remote team with flexible work hours
• Competitive compensation
• Clear path to make a real impact with a fast-growing global customer base
• Supportive, smart, and fast-moving team that values ownership and innovation