Customer Service Intern

ESAB Corporation; Mississauga; On-site; CAD 21,000 - 30,000; Full time

Job summary

ESAB Corporation in Mississauga is seeking a Customer Service Intern to support distributors, dealers, industrial customers and key accounts. You will handle orders, provide timely updates, and collaborate with Sales, Supply Chain, Logistics, and Operations.

This role emphasizes accurate SAP order processing, problem resolution, and building strong customer relationships. The ideal candidate has a business-related diploma or degree and excellent communication skills.

Qualifications

• Diploma or Bachelor's degree in Business Administration, Supply Chain, Customer Service, or related field preferred.
• Excellent communication skills are a necessity.

Responsibilities

• Serve as the primary contact for customers regarding orders, deliveries, product availability, pricing, returns, and warranty inquiries.
• Process customer orders accurately using SAP platform.
• Coordinate with Sales, Planning, Warehousing, and Logistics teams to ensure on-time order fulfillment.
• Track and communicate order status, backorders, shipment updates, and delivery schedules to customers.
• Investigate and resolve customer complaints, product issues, pricing discrepancies, and service concerns efficiently.
• Manage customer returns, credits, warranty claims, and escalation cases.

Skills

Communication skills

Education

Diploma or Bachelor's degree in Business Administration, Supply Chain, Customer Service, or related field

Tools

SAP

Job description

Job Description

Founded in 1904, ESAB Corporation is a premier narrowly diversified global leader in connected fabrication technology and gas control solutions. Our rich history of innovative products, workflow solutions, and business system, ESAB Business Excellence, enables our purpose of Shaping the World We Imagine. We’re looking to hire a Customer Service Intern based in Mississauga.

Located at our Canadian head office, you are responsible for delivering exceptional support to ESAB distributors, dealers, industrial customers, and key accounts. The role ensures accurate order processing, timely issue resolution, and strong customer relationships while collaborating closely with Sales, Supply Chain, Logistics, and Operations teams.

• Serve as the primary contact for customers regarding orders, deliveries, product availability, pricing, returns, and warranty inquiries
• Process customer orders accurately using SAP platform
• Coordinate with Sales, Planning, Warehousing, and Logistics teams to ensure on-time order fulfillment
• Track and communicate order status, backorders, shipment updates, and delivery schedules to customers
• Investigate and resolve customer complaints, product issues, pricing discrepancies, and service concerns efficiently
• Manage customer returns, credits, warranty claims, and escalation cases

Who You Are

• The candidate has a Diploma or Bachelor's degree in Business Administration, Supply Chain,
• Customer Service, or related field preferred.
• Excellent communication skills are a necessity.