Customer Service Intern

ESAB; Mississauga; On-site; CAD 23,000 - 32,000; Full time

Job summary

ESAB in Mississauga is seeking a Customer Service Intern to support distributors, dealers, and industrial customers. You will process orders in SAP, track status, and coordinate with Sales, Planning, Warehousing, and Logistics to ensure on-time fulfillment.

The role focuses on delivering exceptional service, resolving inquiries, managing returns and credits, and building strong customer relationships. A Diploma or Bachelor’s degree in Business Administration or related field is preferred, with

Qualifications

• Diploma or Bachelor's degree in Business Administration, Supply Chain, Customer Service, or related field.
• Excellent communication skills are required.
• Experience in customer service is a plus.

Responsibilities

• Serve as primary contact for orders, deliveries, pricing, and returns.
• Process orders accurately using SAP.
• Coordinate with Sales, Planning, Warehousing, and Logistics to ensure on-time fulfillment.
• Track order status and communicate updates to customers.
• Investigate and resolve customer inquiries and service concerns.
• Manage returns, credits, and warranty-related cases.

Skills

Customer service

Communication

Education

Business Administration

Tools

SAP

Job description

Job Description:

Founded in 1904, ESAB Corporation is a premier narrowly diversified global leader in connected fabrication technology and gas control solutions. Our rich history of innovative products, workflow solutions, and business system, ESAB Business Excellence, enables our purpose of_Shaping the World We Imagine_™. We’re looking to hire a Customer Service Intern based in Mississauga.

Located at our Canadian head office, you are responsible for delivering exceptional support to ESAB distributors, dealers, industrial customers, and key accounts. The role ensures accurate order processing, timely issue resolution, and strong customer relationships while collaborating closely with Sales, Supply Chain, Logistics, and Operations teams.

• Serve as the primary contact for customers regarding orders, deliveries, product availability, pricing, returns, and warranty inquiries


• Process customer orders accurately using SAP platform


• Coordinate with Sales, Planning, Warehousing, and Logistics teams to ensure on‑time order fulfillment


• Track and communicate order status, backorders, shipment updates, and delivery schedules to customers


• Investigate and resolve customer complaints, product issues, pricing discrepancies, and service concerns efficiently


• Manage customer returns, credits, warranty claims, and escalation cases

WHO YOU AR E

• The candidate has a Diploma or Bachelor’s degree in Business Administration, Supply Chain,


• Customer Service, or related field preferred.


• Excellent communication skills are a necessity.