Flex Service Representative

Hertz; Victoria; On-site; CAD 29,000 - 32,000; Full time

Benefits offered by this job

40% off Hertz rentals

Paid time off

Medical, dental & vision

Pension employer matching

Employee assistance program

Theme park & gym discounts

Job summary

Hertz in Victoria, Canada is seeking a Flex Service Representative to deliver outstanding customer service while handling rentals, upselling options, and coordinating vehicle movements. The role requires a high school diploma, a valid driver’s license, and strong computer and communication skills.

You’ll be responsible for ensuring smooth check-out processes, maintaining accurate rental records, and providing proactive service to maximize revenue opportunities, with a focus on customer

Qualifications

• High School Diploma or equivalent.
• Must be 20 years of age or older.
• A valid driver’s license is required.
• Strong computer skills and multitasking skills are needed.
• Flexible and adaptable; ability to work effectively in ambiguous situations.
• Excellent verbal and written communication skills.
• Results driven, ability to make decisions and help solve problems.
• Ability to work under minimal supervision with a goal-oriented mindset.

Responsibilities

• Process rentals and ensure accurate rental documentation.
• Collaborate with wash bay staff to prepare vehicles for customers.
• Proactively market and upsell Hertz products and services.
• Engage with customers and resolve inquiries in person or by phone.
• Maintain and update rental files; notify customers of overdue vehicles; process extensions and billing.

Job description

A Day in the Life:

We are looking for a Flex Service Representative with a passion to drive customer satisfaction through providing outstanding service. If this is you and you’re ready for your next destination then you have cruised to the right spot!

Wage is $21.26 per hour

Thefull time Flex Service Representative consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receive world class customer service and sales support. They will also assist with vehicle movements (when needed).

What You’ll Do:

• Responsible for processing rentals
• Collaborates with the wash bay staff to ensure the vehicles are ready for customers
• Pro-actively markets and sells additional products and services marketed by the company from time to time, including but not limited to, options to waive customers responsibility of damage, fuel options and upsells.
• Engages and communicates with customers and resolves inquiries and issues in a clear, polite, and professional manner in person or on the telephone, including answering telephone calls, booking, confirming and/or cancelling reservations for customers.
• Maintains and update rental agreement files; contact and notify customers of overdue rental vehicles, inquire expected date of return; process rental extensions and update computer and credit card authorizations; accordingly, close rental agreements and complete billing to customers.
• Adheres to all company policies and procedures.
• Reconciles fleet at the end of the day and as necessary to ensure that all vehicles are accounted for and reconcile other Hertz assets.
• Assist with vehicle movements (drive and park vehicles on-lot as needed)

What We’re Looking For:

• High School Diploma or equivalent required
• Must be 20 years of age or older
• A valid driver’s license is required.
• Strong computer skills and multitasking skills are needed.
• Flexible and adaptable; ability to work effectively in ambiguous situations
• Excellent verbal and written communication skills
• Results driven, ability to make decisions and help solve problems
• Ability to work under minimal supervision with a goal-oriented mindset.

What You’ll Get:

• Up to 40% off the base rate of any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including Pension employer matching.
• Employee Assistance Program for employees & family
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more
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