Customer Service & Equipment Specialist

U-Haul; Edmonton; On-site; CAD 32,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Career stability

On-the-job training

Employee discounts

Job summary

U-Haul is seeking a friendly Customer Service Representative to be the face of our service team, assisting customers with products and services and ensuring a smooth experience at the center. You will use U-Scan tech to manage rentals, help with equipment checks, and educate customers on options.

The role includes hands-on training, opportunities for advancement, a competitive benefits plan, and a focus on safety and customer satisfaction in our Edmonton location.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul is seeking a friendly Customer Service Representative to be the face of our service team, assisting customers with products and services and ensuring a smooth experience at the center. You will use U-Scan tech to manage rentals, help with equipment checks, and educate customers on options.

The role includes hands-on training, opportunities for advancement, a competitive benefits plan, and a focus on safety and customer satisfaction in our Edmonton location.