Customer Service, Credit Counsellor - Bilingual

Canadian Imperial Bank of Commerce; Montreal; On-site; CAD 45,000 - 65,000; Full time

Job summary

CIBC is seeking a bilingual Credit Counsellor to join their Client Account Management team in Montreal. In this full-time role, you'll engage with clients to discuss debt repayment options and ensure they understand their obligations. The position offers competitive salary and benefits, along with opportunities for career growth in a supportive environment.

Benefits

Competitive salary

Incentive pay

Banking benefits

Employee share purchase plan

Vacation and wellbeing support

Paid day off for personal development

Qualifications

• Fluent in French and English.
• Goal-oriented and motivated to achieve results.
• Passionate about people and respectful.

Responsibilities

• Connect with clients to discuss repayment options.
• Ensure clients understand their contractual obligations.
• Engage in marketing and outreach to strengthen client relationships.

Skills

Analytical Thinking

Business Operations

Collections Management

Customer Education

Customer Service

Debt Collection Litigation

Negotiation

Recovery Services

Job description

Customer Service, Credit Counsellor - Bilingual

Apply locations: Montréal, QC | Full-time | Posted 7 Days Ago | End Date: May 16, 2025 | Job Requisition ID: 2510433

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and ambitions, empowering you at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

You’ll join CIBC’s Client Account Management (Collections) Department as a Credit Counsellor, making a real difference for our clients. You’ll connect with clients via outgoing and incoming calls, discussing repayment options to resolve outstanding debts. You'll ensure clients understand their contractual obligations and help prevent further delinquencies.

The Contact Centre operates Monday to Friday from 8:00 am to 8:00 pm and Saturday from 8:00 am to 4:00 pm. You must be flexible to work within these hours, including evenings and weekends.

The start date is July 7, 2025, and this is a full-time permanent position.

Details on work arrangements (on-site and remote) will be discussed during your interview. CIBC offers an Agent@Home remote work program, with requirements including a secure workspace, wired internet with minimum speeds of 15 Mbps download and 10 Mbps upload, and the ability to attend the primary location within two hours upon request.

How You'll Succeed

• Client engagement: Understand client priorities, advise on solutions, and help develop financial plans.
• Call Ownership: Manage calls professionally with empathy and courtesy.
• Problem solving: Obtain necessary information and leverage networks to resolve issues.
• Relationship building: Engage in marketing and outreach to strengthen client relationships and community ties.

Who you are

• You prioritize clients, engage purposefully, and go the extra mile.
• You are goal-oriented and motivated to achieve results.
• You are passionate about people, respectful, and authentic.
• You love to learn, are curious, and seek growth.
• You live our values — trust, teamwork, and accountability — and bring your true self to work.
• You are fluent in French and English.

What CIBC Offers

We focus on your strengths and ambitions, providing opportunities to grow your career, competitive salary, incentive pay, banking benefits, and a benefits program including an employee share purchase plan, vacation, wellbeing support, and MomentMakers recognition program.

Our innovative environment supports your ambition through initiatives like Purpose Day, a paid day off for personal development (subject to plan terms).

What you need to know

CIBC is committed to an inclusive environment. If you need accommodations, contact [e-mail].

You must be legally eligible to work at the specified location(s) and have the necessary permits.

You may be asked to complete assessments or skills tests, including language proficiency and technical skills, to learn more about your capabilities and introduce you to our culture.

Job Details

Location: Montréal, QC | Employment Type: Full-time | Weekly Hours: 37.5

Skills

Analytical Thinking, Business Operations, Collections Management, Customer Education, Customer Service, Debt Collection Litigation, Negotiation, Recovery Services