Customer Service Coordinator

Concert Properties Ltd.; Vancouver; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Service Coordinator to join their dynamic team in the construction sector. This exciting role offers a unique opportunity to engage in project handover and warranty processes for new residential high-rise constructions. You will play a vital part in ensuring quality control, conducting inspections, and providing exceptional post-construction customer service. With a commitment to building sustainable communities, this company values its employees and offers comprehensive training and support. If you are enthusiastic, eager to learn, and ready to make a difference, this role is perfect for you!

Benefits

Comprehensive Benefits

Employee Health and Wellness Programs

Training Opportunities

Education Program

Competitive Pay

Diversity and Inclusion Initiatives

Qualifications

• College diploma or related experience is required.
• Experience as a tradesperson is an asset.

Responsibilities

• Assist in project inspections and quality control.
• Coordinate homeowner orientations and warranty requests.
• Develop relationships with stakeholders to enhance reputation.

Skills

Construction Terminology

Quality Control

Customer Service

Communication Skills

Interpersonal Skills

Computer Proficiency (Word, Excel)

Education

College Diploma

Post-secondary Education

Tools

Microsoft Word

Microsoft Excel

Job description

Posted Tuesday, October 8, 2024 at 10:00 AM

About Concert Properties

Putting people first is at the heart of the Concert Properties story. We are deeply invested in improving the lives of the people who live and work in our communities, acknowledging that communities are more than just buildings. We focus on quality, consistency, and sustainability, and our business is driven by warm, passionate people who embody a desire to help each of us feel more connected to one another.

Since 1989, our real estate portfolio has grown to an asset value of $9 billion and includes condominiums, rentals, seniors' active aging communities, industrial and commercial properties, and public infrastructure projects across Canada.

Customer Service Coordinator, Construction

Position Summary

This is an outstanding opportunity for an individual to join a full-service real estate organization and launch a career in project handover and warranty in the area of new residential hi-rise construction.

Reporting to the Manager, Customer Service, Construction, the Customer Service Coordinator will be responsible for assisting the project team in providing inspection and quality control services through construction, in the handover of projects and for providing efficient and effective post construction customer service.

Please note this opportunity is a set 2 year contract to support our current and upcoming projects.

Key Responsibilities

• Participate in developing the project plan for inspections and handover
• Assist in the process to establish quality standards for suites and common areas
• Assist with the suite and common area quality control inspection process.
• Plan and schedule homeowner orientations for the project and suites.
• Prepare suites for handover.
• Attend to warranty requests including coordination of contractors.
• Participate in post construction audits and help to develop initiatives to improve processes and delivery of upcoming projects
• Develop and maintain strong relationships with internal and external stakeholders
• Enhance Concert’s reputation as a preferred client and industry leader.

Required Knowledge & Skills

• A college diploma or a combination of post-secondary education and related experience
• Experience as a tradesperson is an asset.
• An understanding of construction terminology.

Other Competencies

• Enthusiastic and ready to learn.
• High level of personal and professional integrity.
• Excellent communication and interpersonal skills
• Computer proficiency in Word and Excel.

Training

• Concert will provide a broad range of practical training for the position and opportunity to further education and skills training through its education program.

Please note this is a general description of the tasks and skills required. Additional responsibilities and duties may be required to successfully perform this role.

Join the Concert Team in building a people-first future.

Concert Properties is proud to have been named one of BC’s Top Employer for the third year in a row!

We are a proud Canadian company, providing quality employment across the country and working together with the people we serve to realize our vision – building resilient, inclusive, sustainable communities. Our success is based on our employees – on a passionate, talented team who value a collaborative culture, a desire for excellence and a willingness to give back. We truly value our team members and offer competitive pay, and comprehensive benefits and perk programs that support and promote employee health and wellness.

At Concert Properties, we value diversity, equity and inclusion and are committed to building a team that represents a variety of backgrounds, perspectives and skills. We welcome applications from all qualified job seekers. The posted salary range is reflective of the qualifications and experience we are looking for in a candidate to fill this opportunity, however applicants with all levels of experience are welcome to submit their applications. Please be advised that only short-listed candidates will be contacted.

Thank you for your interest in Concert Properties.