Transit Service Coordinator I

Westvancouver; West Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

The West Vancouver Transit Department seeks a Casual Transit Service Coordinator I to manage scheduling and ensure efficient transit services. Ideal candidates will excel in customer service and possess strong logistical problem-solving skills, with a Grade 12 education and relevant experience. This role offers flexible hours, including weekends and evenings, in a vibrant community setting.

Qualifications

• Ability to deliver exceptional customer service in person, by phone, and by email.
• Familiar with the North Shore and surrounding area.
• Relevant experience in public transit or charter bus dispatching is an asset.

Responsibilities

• Ensure compliance with National Safety Code and Collective Agreement requirements.
• Prepare and maintain departmental documents and reports.
• Respond to inquiries from customers and staff via phone and radio.

Skills

Customer Service

Logistical Problem Solving

Attention to Detail

Education

Grade 12 education

Tools

MS Word

Excel

Job description

Located on the traditional, ancestral and unceded lands of the Musqueam, Squamish, and Tsleil-Waututh Nations, West Vancouver is a vibrant community on the North Shore and home to parks, beaches, and to sports, recreation and arts amenities. We are seeking employees with a passion for public service who share our commitment to creating a complete, inclusive and livable community. Our dedicated staff deliver services, operate facilities and run the programs that enhance the well-being of our community.

The West Vancouver Transit Department is now accepting applications for a Casual Transit Service Coordinator I. Reporting to the Transit Service Coordinator II, this position is responsible for the day-to-day scheduling of drivers and buses to ensure the effective and efficient delivery of Transit services. If you excel at multi-tasking in a fast-paced work environment and have a high degree of attention to detail, apply today for a great career opportunity !

Key responsibilities for this position include:

· ensuring that the organization is operating in accordance with the National Safety Code and Collective Agreement requirements;

· preparing and maintaining a variety of departmental running sheet and sign-up documents;

· receiving and responding to inquiries from customers, staff, other departments and emergency services via telephone and two-way radio;

· responding to payroll related inquiries and processing time cards; and,

· performing other related work as required.

The successful candidate will have:

· the ability to deliver exceptional customer service in person, by phone, and by email;

· the ability to understand and interpret departmental rules, regulations, policies, and procedures;

· the ability to maintain positive working relationships with both internal and external contacts;

· the ability to work varied shifts to meet the needs of the department;

· the ability to prepare and maintain a variety of departmental reports and records;

· proficiency with MS Word and Excel; and,

· skilled at troubleshooting complex logistical problems.

The preferred candidate is familiar with the North Shore and surrounding area, and possesses Grade 12 education supplemented by computer, and customer service courses or a combination of education and practical experience in a similar environment. Relevant experience in a public transit or charter bus dispatching or driving role would be considered an asset. A valid Class 5 Driver’s Licence is required.

The successful candidate is required to supply a police information check and a copy of their credentials.

This posting does not list all the duties of the position, nor does it fully detail the required skills, knowledge and abilities, licenses and certificates required of candidates. For details please refer to the class specification which is available for i nspection on WestNet or contact Human Resources to request a copy.

Position Status:

Union (WVMEA) – Casual

Hours of Work:

Up to 25 hours per week. Hours and days of work may vary and will include weekends, evenings, and early mornings on a rotating basis.

Starting Rate of Pay:

$38.51 per hour plus 14% in lieu of benefits

We want to thank all applicants, however only those chosen for an interview will be contacted.