Client Service Coordinator - 001248

Banfield Pet Hospital; Vancouver; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading veterinary hospital in Vancouver is seeking a Client Service Coordinator to enhance client experience and ensure efficient operations. The ideal candidate will excel in communication, customer service, and multitasking, contributing to a welcoming environment for clients and their pets.

Qualifications

• Strong communication skills in English, both written and verbal.
• Ability to multi-task efficiently under distracting conditions.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Maximize the number of pets seen by the hospital team.
• Provide professional and exceptional service at all times.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Problem-solving

Job description

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Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner. This role influences clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring comfort, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients with documentation, entering pet information, and ensuring prompt service.
• Assist outgoing clients with instructions, invoices, dispensing prescriptions, selling retail products, and scheduling appointments.
• Manage finances with accurate balances and proper opening/closing procedures.
• Conduct necessary administrative functions.
• Perform other duties as assigned.

THE FIVE PRINCIPLES

• Quality: The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility: Support total responsibility and accountability.
• Mutuality: Seek shared benefits for enduring relationships.
• Efficiency: Use resources fully, waste nothing, and focus on core strengths.
• Freedom: Foster freedom to shape our future, supported by profit.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Functional Skills: Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

• Ability to multi-task efficiently under distracting conditions.
• Strong communication skills in English, both written and verbal.
• Organizational ability to systematically carry out assignments.
• Problem-solving skills to identify and resolve issues effectively.
• Excellent client service skills ensuring attentive and courteous interactions.
• Follow instructions accurately and provide clear directions.