Customer Service Coordinator

Ultipro; Surrey; On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Extended Health Care

Dental Care

Life Insurance and Disability

AD&D

Job summary

Alsco Uniforms is seeking a Customer Service Coordinator to drive customer loyalty by handling inbound calls and outbound outreach. You will coordinate information across the Service Department, ensure satisfactory resolutions, and support daily administrative tasks.

Responsibilities include preparing documents, maintaining call logs, and assisting in service agreements and reporting. The role emphasizes English communication, professionalism, and teamwork in a standard industrial laundry

Qualifications

• High School graduation or equivalent.
• Excellent telephone and customer service skills.
• Proficient with MS Office and basic administrative tasks.
• Strong English communication skills, both verbal and written.
• Ability to count, recognize colors/sizes/types and perform basic arithmetic.

Responsibilities

• Respond to customer service needs via phone according to policy and procedures.
• Make outbound and handle inbound calls, including follow-ups, upsell opportunities, and order requests.
• Coordinate information flow within the Service Department, maintain logs, print reports, and arrange deliveries.
• Build relationships with customers, educate them, and resolve concerns with a sense of urgency.
• Prepare and track Welcome packets, renewals, service agreements, and regular reports.
• Monitor competitive activity and perform other tasks as directed.

Skills

Telephone skills

Customer service

Verbal & written English

Time management

Team player

Education

High School diploma

Tools

MS Office

Job description

Description

Classification: Non-Exempt

Job Summary

The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and reports to the Service Manager. Wage $20.26/Hr + bonuses

Essential Functions

• In a courteous and professional manner, respond to customer service needs according to company policy and procedures.
• Make outbound calls or respond to inbound calls, performing such tasks as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests.
• Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries.
• Ensure customer loyalty and outstanding customer service, all with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
• Prepare, distribute and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork.
• Monitor and report competitive activity.
• Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision.

Additional Functions

• Work with and support other service personnel as required by supervision.

Qualifications

• Demonstrate excellence in telephone skills.
• Demonstrate excellence in internal/external customer service, sales and relationship building skills.
• Good experience and skills in MS Office and basic administrative tasks.
• Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately.

Education

• High School graduation or similar experience.

Travel Requirements: None.

Typical Environmental Conditions: Offices and service areas of a typical industrial laundry facility, Service Center or depot.

Benefits

• Extended Health Care, Dental Care
• Life Insurance, Disability
• Accidental Death and Dismemberment (AD&D)
• Employee Assistance Program (EAP)

Benefits may vary for positions covered by a collective bargaining agreement.

For a general description of benefits that are being offered for this position, please visit alsco.com/benefits.

About Us

We are Alsco Uniforms. We've been committed to our customers since 1889, proudly pioneering the uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen our customers’ operations.

At Alsco, our diverse workforce drives performance, innovation, and exceptional service. We're looking for individuals who want to build a rewarding career while making a meaningful impact. Explore how Alsco helps you build a successful career with competitive compensation, benefits, and ongoing opportunities for growth.

Join our team and build your career with Alsco Uniforms!

Accommodation

Alsco Uniforms is an equal opportunity employer. All qualified applicants are considered without regard to citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, or gender expression.

In accordance with Accessible Canada Act, we are committed to providing accommodation for people with disabilities in all aspects of the recruitment and selection process. If you require accommodation or special assistance, please contact the branch with your request.

Thank you for your interest in joining Alsco Uniforms. Employment is contingent upon successful completion of background and drug screening.