Customer Service Coordinator

Alsco Uniforms; Surrey; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Registered Pension Plan (RPP)

Extended Health Care

Life Insurance

Disability

AD&D

Sick Time

EAP

Job summary

Alsco Uniforms in Surrey, BC is seeking a Customer Service Coordinator to respond to inbound calls and proactively support customers. The role coordinates information within the Service Department and follows up to ensure satisfactory resolution, reporting to the Service Manager.

Wage is CAD 20.26 per hour plus bonuses. Responsibilities include outbound calls, order processing, maintaining logs, preparing packets, and supporting other service staff.

Qualifications

• Excellence in telephone skills and customer service.
• Ability to build relationships and handle multiple tasks.
• Strong written and spoken English with good time management.

Responsibilities

• Respond to customer service needs per policy and procedures.
• Make outbound or respond to inbound calls, including upsell and follow-up on orders.
• Coordinate information flow within Service Department; maintain logs and reports.
• Build relationships, educate customers and resolve concerns with supervision.
• Prepare welcome packets, renewals, service agreements and monthly/annual reports.
• Monitor competitive activity and assist other service personnel.

Skills

Telephone skills

Customer service

Time management

Written and verbal English

Team player

Sales and relationship building

Attention to detail

Education

High School diploma or equivalent

Tools

MS Office

Job description

Job Summary

The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and reports to the Service Manager. Wage $20.26/Hr + bonuses

Classification: Non-Exempt

Essential Functions

• In a courteous and professional manner, respond to customer service needs according to company policy and procedures.
• Make outbound calls or respond to inbound calls, performing such tasks as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests.
• Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries.
• Ensure customer loyalty and outstanding customer service, all with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
• Prepare, distribute and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork.
• Monitor and report competitive activity.
• Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision.

Additional Functions

• Work with and support other service personnel as required by supervision.

Qualifications

• Demonstrate excellence in telephone skills.
• Demonstrate excellence in internal/external customer service, sales and relationship building skills.
• Good experience and skills in MS Office and basic administrative tasks.
• Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately.

Education

• High School graduation or similar experience.

Travel Requirements

• None.

Typical Environmental Conditions

• Offices and service areas of a typical industrial laundry facility, Service Center or depot.

Our Benefits

• Registered Pension Plan (RPP)
• Extended Health Care, Dental Care
• Life Insurance, Disability
• Accidental Death and Dismemberment (AD&D)
• Sick Time
• Employee Assistance Program (EAP)

Benefits may vary for positions covered by a collective bargaining agreement.

For a general description of benefits that are being offered for this position, please visit alsco.com/benefits.

About Us

We are Alsco Uniforms. We've been committed to our customers since 1889, proudly pioneering the uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen our customers’ operations.

At Alsco, our diverse workforce drives performance, innovation, and exceptional service. We're looking for individuals who want to build a rewarding career while making a meaningful impact. Explore how Alsco helps you build a successful career with competitive compensation, benefits, and ongoing opportunities for growth.

Join our team and build your career with Alsco Uniforms!

Accommodation

Alsco Uniforms is an equal opportunity employer. All qualified applicants are considered without regard to citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, or gender expression.

In accordance with Accessible Canada Act, we are committed to providing accommodation for people with disabilities in all aspects of the recruitment and selection process. If you require accommodation or special assistance, please contact the branch with your request.

Thank you for your interest in joining Alsco Uniforms. Employment is contingent upon successful completion of background and drug screening.

Revised: 11/18/2021