Customer Service Coordinator

Socket.dev; Pickering; On-site; CAD 47,000 - 66,000; Full time

Benefits offered by this job

Benefits package

Pension plan

Job summary

Hubbell Canada is seeking a detail-oriented professional to manage Ship and Debit claims for external customers. The role requires processing claims in SAP, coordinating with the Finance group, resolving credits, and maintaining accuracy under deadlines.

The position offers a comprehensive benefits package and pension plan, with a salary range reflecting experience. A strong emphasis on a customer-first attitude and process adherence is essential.

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training in finance, administration, or shipping/receiving.

Responsibilities

• Review and categorize all Ship and Debit claims received via the general email inbox.
• Contact external customers if required information is not initially received.
• Validate and process Ship & Debit claims in SAP.
• Collaborate with Hubbell's Finance group to clear credits and resolve issues.
• Review paybacks prior to sending a final copy to customers.
• Resolve discrepancies with customers on Ship & Debit claims.

Education

High school diploma or GED

Tools

SAP

Job description

Job Overview

Responsible for all aspect of the Ship and Debit program for Hubbell Canada’s external customers Requires a thorough understanding of SOP and department work instructions inclusive. Willingness to acquire product knowledge on an ongoing basis for HES and HLI product platforms and customer service operating procedures for HC ULC provided in Paradigm. This position must maintain a strong working relationship within the organization for better communication and swift problem resolution. Understanding and projecting a Customer First attitude to internal and external personnel, distributors and end customers.

A Day In The Life

• Review and categories all Ship and Debit claims received via the general email inbox.
• Contact external customers if required information is not initially received
• Validate and Process Ship & Debit claims in SAP
• Work closely with Hubbell’s Finance group, provide information to clear credits, and solve any issues identified by the group.
• Review paybacks prior to sending a final copy to the customers
• Review and work with customers on resolving any discrepancies on their Ship and Debit claim.
• Create additional credits when required
• Work effectively to deadline with accuracy and attention to detail
• Prepare EDI reports, analyses, and summaries as required
• Provide backup to receptionist during breaks, lunch, vacation and any other full day absences.
• Maintains safety and good housekeeping standards in compliance with departmental 5S and visual controls.
• Performs other related duties as required.

What will help you thrive in this role?

High school diploma or general education degree; or one to three months related experience and/or training; or equivalent combination of education and experience in finance, administration, or shipping and receiving.

Hubbell Canada is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, sex, sexual orientation or any other Prohibited Ground.

Hubbell Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

The expected salary for this position is $46,800 – $65,500 annually, commensurate with experience and qualifications. Please note this range reflects base salary only. Total compensation includes a comprehensive benefits package, pension plan, and may include other incentives. This posting is for a replacement position. Please note that artificial intelligence tools are not used during the screening process.

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Electrical Solutions

Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.