Customer Service Consultant

Luxottica; Windsor; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an enthusiastic Optical Customer Service Consultant to join their Windsor team. In this role, you'll gain valuable insights into the optical industry while providing exceptional service to customers. You'll be the go-to person for inquiries and recommendations, ensuring clients receive the best lens solutions. If you're organized, proactive, and eager to develop your career in optics, this opportunity is perfect for you. Join a company that values inclusivity and flexibility, and be part of a team dedicated to enhancing customer experiences.

Qualifications

• 2+ years in customer service, ideally in a call center.
• Strong communication skills, both written and verbal.

Responsibilities

• Serve as the primary contact for customer inquiries via calls & emails.
• Provide technical advice and product recommendations.

Skills

Optical Knowledge

Customer Service Experience

Interpersonal Skills

Communication Skills

Computer Literacy

Attention to Detail

Job description

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We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

As a Optical Customer Service Consultant in our Windsorlocation you will learn about the optical industry, optics (such as different eye conditions) and optical dispensing.

You will be trained to become one of our Customer Service Representatives who are the primary contact point for customer enquiries via inbound and outbound calls & emails, and are relied on by our customer for technical advice and product recommendations on different lens solutions.

Our ideal candidate will have:

Optical Knowledge

2 or more years’ experience in customer service, ideally within a call centre environment

Excellent interpersonal and communication (both written and verbal) skills

Strong computer literacy, including navigating ordering systems and tools

High attention to detail

About You:

Interest in pursuing a career in the optical industry

Highly organised, and able to manage multiple tasks simultaneously

Reliable, punctual, proactive and enthusiastic!

If you can see yourself having a great career in the Optical Industry, we'd love to hear from you.

To be considered for this opportunity, please click apply and send your cover letter and resume today.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.