Customer Service & Collections Agent

Bill Gosling Outsourcing; Barrie; On-site; CAD 20,002 - 28,488; Full time

Job summary

Bill Gosling Outsourcing in Barrie, Ontario is hiring Hybrid Call Center Agents to support a client in the financial sector. You will engage with customers across inbound/outbound calls and emails to update account information.

Provide outstanding service by listening to needs, resolving issues, and navigating company systems to process requests accurately. Maintain a positive, professional attitude while handling high-volume calls and complying with financial sector rules.

Qualifications

• Engage with customers on inbound/outbound calls, emails, and other channels to update customer information.
• Provide outstanding customer service by listening, understanding needs, and resolving issues.
• Navigate company systems to update customer information and process requests accurately.
• Maintain a positive and professional attitude while handling high-volume calls.
• Adhere to financial sector compliance and security protocols.

Responsibilities

• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/or supports to update customer’s account information
• Provide outstanding customer service by listening, understanding needs, and resolving issues.
• Navigate company systems to update customer information and process requests accurately
• Maintain a positive and professional attitude while handling high-volume calls
• Adhere to financial sector compliance and security protocols

Skills

Customer service

Communication skills

Problem solving

Job description

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

We are hiring Hybrid Call Center Agents to support a client in the financial sector. If you have strong communication skills, a problem-solving mindset, and a passion for helping customers, we’d love to see you apply!

Compensation starting at $17.60/hour.

What You’ll Do

• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/or supports to update customer’s account information
• Provide outstanding customer service by listening, understanding needs, and resolving issues.
• Navigate company systems to update customer information and process requests accurately
• Maintain a positive and professional attitude while handling high-volume calls
• Adhere to financial sector compliance and security protocols

This job posting is for an existing vacancy.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better!

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website – https://www.billgosling.com/careers

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here.

If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!

AI Use Notice:

Bill Gosling Outsourcing utilizes Artificial Intelligence (AI) technologies as part of our hiring and candidate evaluation process. These tools assist our team in reviewing applications and identifying qualifications relevant to the role.