Customer Service Broker (Home & Auto Insurance)

OTIP (Ontario Teachers Insurance Plan); Wetaskiwin; Hybrid; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Defined benefit pension plan

Continuing education and licensing fee

Job summary

OTIP Group of Companies is seeking a licensed Insurance Broker to guide members through automobile and property policies. You will assess risk, provide expert guidance, and ensure smooth interactions with our clients while maintaining compliance with underwriting standards.

The role offers hybrid or remote work options, with opportunities to support growth and deliver high-quality member service. A RIBO license is required, with training provided if not yet licensed.

Qualifications

• A RIBO license is required.
• Candidates who are not yet RIBO licensed will be enrolled in the RIBO training course and will be required to obtain their license within the first three months of employment.
• The completion of or the commitment to complete the following three insurance courses or three equivalent insurance courses: CIP Principles and Practice, Property 1, and Automobile.
• Experience in personal lines automobile and property insurance is an asset.
• Intermediate knowledge of Microsoft Office Suite applications.

Responsibilities

• Provide expert guidance to members navigating their automobile and property policies.
• Assess risk and ensure every interaction is smooth, efficient, and positive.
• Process policy changes, rewrites, and other administrative tasks with accuracy.

Skills

RIBO license

Customer service

Problem solving

Education

CIP Principles & Practice

Property 1

Automobile

Tools

Microsoft Office Suite

Job description

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

What You’ll Do

Are you passionate about customer service and problem-solving? Do you thrive in a fast-paced environment where your expertise makes a real difference? As a licensed Insurance Broker, you’ll play a critical role in helping members navigate their automobile and property policies with confidence. Reporting to the Assistant Manager, Broker Service, you'll provide expert guidance, assess risk, and ensure every interaction is smooth, efficient, and positive.

Why You'll Love This Role

• Answer coverage inquiries, process policy changes, and ensure our members receive personalized, professional service every step of the way.
• Handle concerns with care and professionalism - assessing issues, identifying solutions, and delivering resolutions that leave a lasting positive impression.
• Build trust and connections by providing valuable insights into our insurance products and services, helping members make informed coverage decisions while identifying opportunities for growth.
• Apply underwriting standards, assess risk, and ensure policies align with binding requirements - all while maintaining compliance with industry regulations.
• Process rewrites, maintain accurate records, and ensure all insurance transactions are efficiently documented and up to date.
• Work in a supportive, learning-focused environment where you'll collaborate with management, flag key issues, and stay ahead of industry developments.

This is more than just a job, it’s a chance to be part of a service-driven team that values expertise, problem-solving, and member satisfaction. If you're ready to bring enthusiasm, broker knowledge, and a customer-first mindset to a role that keeps you engaged every day, we'd love to hear from you!

Let’s Talk About You

• A RIBO license is required. Candidates who are not yet RIBO licensed will be enrolled in the RIBO training course and will be required to obtain their license within the first three months of employment.
• The completion of or the commitment to complete the following three insurance courses or three equivalent insurance courses: CIP Principles and Practice, Property 1, and Automobile.
• Experience in personal lines automobile and property insurance is an asset.
• Intermediate knowledge of Microsoft Office Suite applications.

Salary Range

This position offers a competitive salary within a range from $52,454 to $72,096, along with rewarding bonuses that recognize your dedication.

Some of the Perks We Offer

Benefits

• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Working Conditions

• Monday to Friday with a schedule from 10 am to 6 pm EST
• Note this position can be offered as hybrid or remote.

The OTIP Group of Companies (“OGC”) is a group of affiliated organizations operating under a shared purpose and values. OGC is comprised of Ontario Teachers Insurance Plan (OTIP), Curo Claims Services, and Orbit Insurance Services.

Candidate communications may refer to OGC when referencing any of the affiliated organizations applied to.

This recruitment process uses artificial intelligence tools to assist with screening and assessing applications. All hiring decisions include human review.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.