Bilingual Claims Adjuster, Property

OTIP (Ontario Teachers Insurance Plan); Southwestern Ontario; Hybrid; CAD 60,000 - 83,000; Full time

Benefits offered by this job

Defined benefit pension plan

100% coverage of continuing education

LinkedIn Learning access

Flexible work-from-home options

Opportunities for advancement

Job summary

OTIP (Ontario Teachers Insurance Plan) in Ontario seeks an experienced claims professional to manage coverage reviews, investigations, and dispute handling for property claims. You will coordinate with external service providers and condominium stakeholders while ensuring regulatory compliance.

The role requires CIP designation or progress towards it, a provincial adjusters license (or ability to obtain), and 2+ years’ auto policy experience.

Qualifications

• CIP designation or working towards designation.
• Provincial adjusters license required; ability to acquire.
• 2+ years’ experience with automobile policy.
• Ability to communicate in French is required.
• Excellent communication skills verbal and written to effectively work with internal and external stakeholders.
• Strong time management and organizational skills to manage competing priorities.
• Current Microsoft Office working knowledge.
• Ability to learn and adapt in a fast-paced environment including working with various computer programs, databases and software.
• Ability to work independently and as part of collaborative team environment.

Responsibilities

• Delivers a superior customer experience including responding to general inquiries and assisting with claims.
• Confirm coverage for incoming claims by reviewing and compiling facts, obtaining technical reports, completing coverage analysis and assessing quantum.
• Coordinate and follow up on work with outside service providers to completion.
• Ensure all correspondence is completed efficiently including Proof of Loss letters.
• Gather information from insured members and authorities to complete timely investigations.
• Maintain quality service and deal with file handling including reserving, expense and loss control.
• Assist in dispute forums related to policy coverage and provide documentation with resolution recommendations.
• Participate in the Property Appraisal Process to resolve quantum disputes.
• Identify provinces Condominium policy definitions and coordinate with Condo corporations.
• Keep claims information confidential and ensure data integrity and payments to vendors/insureds.
• Adhere to partner guidelines and regulatory compliance.
• Participate in coaching and training sessions; contribute to continuous improvement.
• Active member of Curo’s National Catastrophic Response Team.
• Perform other duties within competence.

Skills

CIP designation

French language

Excellent communication

Time management

Organizational skills

Independent & collaborative work

Adaptability

Education

Post-secondary education or college diploma

Provincial adjusters license (required; ability to acquire)

Tools

Microsoft Office

Job description

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us. At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

What You’ll Do

• Delivers a superior customer experience which includes responding to all general inquires, initiating and maintain contact with insured members, and assists with commodity claims overflow.
• Responsible for confirming coverage for incoming claims by reviewing and compiling facts, obtaining technical reports from various parties as required, completing contractual coverage analysis and assessing quantum, reviewing subrogation opportunities, negotiating and resolving property insurance claims of minor to moderate nature in a timely manner.
• Coordinate, direct and follow up on work activities performed by outside service providers to completion. This includes contractors, engineers, contents specialist and other suppliers as required.
• Ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss, waivers and reservation rights letters.
• Gather information from insured members, civil authorities, police, witnesses and other insurers to complete a timely investigation of property loss.
• Maintain quality service and adheres to organizational standards to deal with all aspects of file handling including reserving, expense and loss control, questionable claims, and creating defined disposition plans for future handling leading to file closure.
• Assist and participate in all dispute forums related to policy coverage on behalf of key stakeholders. Provide support and assembles documentation on items in dispute along with resolution recommendations.
• Participates as necessary in the legislated Property Appraisal Process to resolve quantum disputes during claim file negotiations.
• Responsible to identify by law requirements and standard unit definitions of each provinces Condominium policies.
• Coordinate effectively with the Condominium corporation on insured losses to ensure effective restoration and repairs.
• Keep claims information confidential to protect operations and insured members.
• Responsible for data integrity, issuance of payments to vendors, insureds and experts and to maintain well-organized claim file while ensuring accuracy of data input.
• Adhere to partner's guidelines, contracts, and insurance regulations to ensure legal and regulatory compliance.
• Actively participate in coaching and training sessions and collaborate with team members and management.
• Take an active role in creating an environment of continuous improvement of work efficiencies and highlight value work.
• Active Member of Curo’s National Catastrophic Response Team.
• Perform other duties within competence, as assigned.

Let’s Talk About You

• CIP designation or working towards designation.
• A post-secondary education and/or college diploma within related field.
• Provincial adjusters license as required; Ability to acquire same.
• 2+ years’ experience with a good understanding of the automobile policy.
• Ability to communicate in French is required.
• Excellent communication skills verbal and written to effectively work with internal and external stakeholders.
• Strong time management and organizational skills to manage competing priorities.
• Current Microsoft Office working knowledge.
• Ability to learn and adapt in a fast-pace environment including working with various computer programs, databases and software.
• Ability to work independently and as part of collaborative team environment.

We also consider your potential.

Working Conditions

• Hybrid work environment
• May be required to work overtime.
• Flexible work week 35 hours: Monday through Thursday 8 am – 6pm EST, Friday 8am – 5pm EST.

Salary Range

This position offers a competitive salary within a range from $60,430 to $83,199, along with rewarding bonuses that recognize your dedication.

At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time.

Some Of The Perks We Offer

• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Let’s work together!

The OTIP Group of Companies (“OGC”) is a group of affiliated organizations operating under a shared purpose and values. OGC is comprised of Ontario Teachers Insurance Plan (OTIP), Curo Claims Services, and Orbit Insurance Services.

Candidate communications may refer to OGC when referencing any of the affiliated organizations applied to.

This recruitment process uses artificial intelligence tools to assist with screening and assessing applications. All hiring decisions include human review.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.