Customer Service Attendant-EN

Canadian Forces Morale and Welfare Services; Comox; On-site; CAD 33,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Paid/unpaid leave

Defined Benefit Pension Plan

Tuition Reimbursement

CF One discounts

Job summary

Canadian Forces Morale and Welfare Services (CFMWS) is hiring a Customer Service Attendant to provide quality leisure programs and services to military members and their families. You will manage access, assist with memberships, and ensure smooth daily operations at an on-site facility in British Columbia.

The role emphasizes customer service, cash handling, and program bookings; English is essential, French is an asset.

Qualifications

• High School Diploma required.
• CPR and Standard First Aid certification required.
• HIGH FIVE Principles of Healthy Child Development or HIGH FIVE Sport required.
• HIGH FIVE Healthy Minds for Healthy Children required.

Responsibilities

• Manage access to the facility and answer customer inquiries.
• Oversee membership sales and cash handling, provide daily sales reports.
• Book facilities and programs, guide use of equipment, and perform minor maintenance.
• Ensure cleanliness and safety of equipment and venue, support a fun recreation experience.

Skills

Customer service

Cash handling

Facilities management

Cashiering

Education

High School Diploma

Job description

CFMWS – WHERE PURPOSE MEETS PASSION! At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

CFMWS – WHERE PURPOSE MEETS PASSION! At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

THE ROLE

The Customer Service Attendant plays an important role, providing quality leisure programs, services and facilities to our military members and their families. Our services are tailored to help families with the challenges they may face due to military life and make the most of everyday activities such as going to the playground or gym. We believe that when members of the Canadian Armed Forces are able to take good care of themselves and their families, they can do better both at home and at work. Whether families need to sign the kids up for swimming lessons, improve their fitness, make friends in a new community, our services are here to help. As a Customer Service Attendant each day will be different as you manage access to the facility, answer customer inquiries and oversee services such as membership sales while maintaining a cash float and providing daily sales reports. You will book facilities and programs, controlling the use of sports and recreation equipment while providing guidance to customers on the operation of the equipment, performing minor maintenance when required and help ensure the cleanliness of the equipment and facility. We are looking for dynamic, independent and motivated individuals to join our team, helping us ensure recreation is all about fun!

Qualifications Needed

Education, Certifications and Licenses

• High School Diploma
• Current CPR and Standard First Aid certification
• HIGH FIVE Principles of Healthy Child Development or HIGH FIVE Sport.
• HIGH FIVE Healthy Minds for Healthy Children

Experience

• In cash handling
• In office administration

Competencies

• Client focus, organizational knowledge, communication, innovation, teamwork and leadership

Language Requirements

• English Essential / Bilingual (English and French) an asset
• Reading: Functional
• Writing: Functional
• Oral: Functional

Benefits Available

• Health Benefits: Healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program and mental health support.
• Work Life Balance: Paid/unpaid leave, including vacation pay, family related leave and personal days.
• Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.
• Learning and Development: Tuition Reimbursement Program, online learning opportunities including a LinkedIn Learning subscription and second language training.
• Perks: Discounts provided through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

Other Information

This is an on-site position with an assigned work location.

START DATE

As soon as possible

INCLUSION AND ACCOMMODATION

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported.We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

British Columbia