Customer Service Attendant

BC Ferries; Edmonton; On-site; CAD 28,000 - 34,000; Full time

Job summary

BC Ferries is seeking Customer Service Attendants who are passionate about customer service and safety. Responsibilities include serving food, assisting passengers, and maintaining a clean environment. The role requires strong communication skills and at least one year of customer service experience. Certificates can be obtained upon hiring, and this position guarantees hours until March 31, 2026.

Qualifications

• 1 year of customer service experience, preferably in food service.
• Excellent communicator with self-motivation and initiative.
• Ability to adapt to changing tasks under pressure.

Responsibilities

• Taking and serving food and beverage orders from passengers.
• Performing housekeeping duties and cleaning facilities.
• Providing information to passengers about ferry schedules.

Skills

Customer service

Communication

Flexibility

Teamwork

Education

Seafarer’s Medical certificate

Food Safe Level 1 certificate

Serving it Right certificate

Tools

Occupational First Aid Level 3

Professional Cook Level 1

Job description

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.

Reporting to the Chief Steward, Customer Service Attendants are responsible for :

• Taking food and beverage orders from passengers and relaying orders to the galley; portioning and serving items from the steam table; responding to special menu or serving requests; assisting passengers with trays.
• Selling and serving alcoholic beverages.
• Assisting with the presentation of hold and cold menu items.
• Clearing and cleaning tables and chairs in passenger areas; carrying dishes and trays to bus stations; scraping off food remains; separating wet compost; assisting in sorting cutlery and dishes.
• Performing housekeeping and major cleaning routines including sweeping, cleaning, scrubbing, washing, vacuuming floors, cleaning bulkheads, deckheads, elevators, furniture, windows, galley, galley appliances, steam tables, beverage machines, lines and taps, and cleaning coolers; picking up papers and garbage and emptying garbage containers; operating garbage compactors; sorting recyclables for removal; mixing cleaning solutions.
• Cleaning washrooms, wiping down counters, sinks, mirrors, disinfecting toilets and urinals, replacing hand towels and toilet paper.
• Performing additional duties including preparing food service facilities for opening; readying the facilities for on-coming watches and closing facilities; checking stores for sufficient supplies and unloading; lifting, carrying, replenishing and rotating stores; reporting equipment failures; assisting in vessel refit storing and de-storing.
• Providing information to passengers about ferry schedules.

What you bring to the team

You possess strong customer service skills, with the ability to work in a high volume customer-focused environment in a physically demanding job, and are an excellent communicator with a high level of self-motivation and initiative. In addition, you are an innovative team player who works well under pressure with the ability to be flexible and adapt to a change in task when necessary.

You have one (1) year of customer service experience, preferably in a food service environment. A valid Seafarer’s Medical, Food Safe Level 1 and Serving it Right Certificates are required and can be obtained upon receiving an offer of employment.

Preference may be shown to applicants who hold an Occupational First Aid Level 3 and / or Professional Cook Level 1.

This position will be guaranteed days on a monthly basis which will increase between June and September during our peak period. Guaranteed hours are in place until March 31, 2026, and are subject to meeting minimum availability requirements.

If this sounds like your next great career move, please submit your cover letter and resume by May 31, 2025.

At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We support employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however only those selected for an interview will be contacted.