Event and Attractions Host - Recreation Facility Attendant I

City Of Edmonton; Edmonton; On-site; CAD 30,000 - 60,000; Part time

Job summary

The City of Edmonton is seeking an Event and Attraction Host to provide exceptional customer service at various facilities. This role involves managing bookings, directing facility access, and ensuring enjoyable experiences for all attendees. Strong communication and customer service skills are essential for success in this position, along with completion of Grade 12 education or an equivalent certification.

Benefits

Opportunities for professional development

Qualifications

• Completion of Grade 12 with emphasis on general office practice or completion of an appropriate certificate program.
• Experience in customer service and computer applications.
• Embracing equity, diversity, reconciliation, and inclusion.

Responsibilities

• Control and direct admission to various areas of facilities.
• Provide detailed information about facilities and services.
• Use standard office equipment and computers.

Skills

Customer service experience

Communication skills

Interpersonal skills

Education

Grade 12 completion or equivalent certificate

Job description

As an Event and Attraction Host, you will work at City of Edmonton attractions and recreation facilities and provide superior customer service and support to patrons. You will ensure bookings and events are well-managed and enjoyable for all in attendance. As a representative of the City of Edmonton, you will be providing front-line service in a professional, calm and diplomatic manner. If you enjoy working with the public and working on your feet, this may be the opportunity for you.

What you will do:

• Control and direct admission to various areas of facilities
• Provide detailed information about facilities and services
• Facilitate safe, fun and appropriate use of facilities
• Use standard office equipment, computers and two-way radios
• Act upon all customer comments and complaints in a prompt, friendly manner
• Provide minor first aid when needed
• Perform basic administrative duties including emails, word processing, data entry
• Related duties as assigned

Qualifications

• Completion of Grade 12 with emphasis on general office practice or completion of an appropriate certificate program from an approved school or college

Skills required for success:

• Experience in customer service and computer applications
• Excellent communication and interpersonal skills
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion (https://bit.ly/3hd2d95)

Assets:

• Knowledge and familiarity with CLASS modules (Point of Sale and Program Registration)
• Ability to converse in a second language
• Experience working as an event host or a similar role

Conditions of employment:

• Possession of current Standard First Aid, CPR Level C and AED certifications are required prior to commencement of employment
• Depending on the location of your employment, you may be required to be 18 years of age and possess your Pro-Serve Certification through the Alberta Gaming and Liquor Commission
• Hire is dependent upon a Police Information Check including Vulnerable Sector check satisfactory to the City of Edmonton

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [e-mail]. Learn more about our benefits.

Up to 5 temporary, ongoing positions

Hours of Work: 0-30 hours per week

Salary: $21.906 - $27.069 (Hourly)

Salary ranges are in the process of being updated in accordance with the recently ratified collective agreement between the City and CSU 52 and will be forthcoming shortly.

Talent Acquisition Consultant: DM/MM

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation

Classification Title: Recreation Facility Attendant I
Posting Date: Jun 05, 2025
Closing Date: June 19, 2025 11:59:00 PM (MDT)
Number of Openings (up to): 5 - Temporary Part-time
Union: CSU 52
Department: Community Services
Work Location(s): Various Locations Edmonton (City Wide)