Customer Service Associate - Canada

Marshall Retail Group; Edmonton; On-site; Full time

Job summary

Join a leading global travel retailer as a Customer Service Associate at Edmonton International Airport. In this role, you'll provide excellent service and support to customers while maximizing sales and assisting with store operations. With a starting pay of CAD 17.25 and various benefits including medical, dental, and PTO, this opportunity offers both career growth and a vibrant work environment.

Benefits

Medical, Dental, and Vision Insurance

Employer-Paid Life Insurance

Disability Insurance

Paid Time Off

401(k) with company match

Employee Discount

Qualifications

• 1 year + retail sales and/or cash handling experience.
• Fluency in English required for training and customer interactions.
• Ability to multitask and problem-solve.

Responsibilities

• Handle each customer in a courteous manner.
• Maximize sales through add-on sales and recommendations.
• Maintain store displays and assist in inventory management.

Skills

Excellent communication

Customer service

Problem-solving

Multitasking

Job description

Join to apply for the Customer Service Associate - Canada role at WHSmith North America

Join to apply for the Customer Service Associate - Canada role at WHSmith North America

Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!

The Customer Service Associate of Electronics will provide excellent service to customers in a timely, courteous, and friendly fashion.

Location: Edmonton International Airport (YEG) - Alberta, AB CA

Schedule: Weekend availability required

Pay: $17.25

Benefits

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Disability Insurance
• Paid Time Off
• Paid Parental Leave
• 401(k) with company match
• Employee Discount
  
  

Job Responsibilities

• Handles each customer in a courteous and gracious manner
• Maximize sales by achieving add-on sales and recommendations
• Knowledge of the store’s stock; stock varies by store location
• Assists in the upkeep of the store by maintaining store displays and merchandising.
• Assists with inventory and receiving of merchandise
• Replenish backstock to maintain appropriate levels of merchandise on the floor
• Markdown merchandise as needed.
• CSA’s may be designated as a Keyholder- Keyholders are assigned the responsibility of having keys to store. They will be trained to close the store – they may not open the store
• Other duties may be assigned
• 1 year + retail sales and/or cash handling experience
• Excellent communication and people skills
• Ability to multitask and problem solve
• TAM Card may be required depending upon location
• Additional Security clearance may be required depending upon location
• Satisfactory Criminal Background Check and Drug Testing May be required depending upon location
  
  

Additional Requirements

• Limited sitting
• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
• Normal or corrected vision and hearing
• Can distinguish varying or specific colors, patterns, or materials to assist customers
• Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
• Typically, indoors
• Typically, in a consistent temperature
• Use of fine motor hand functions
• Lift 0-60 lbs with or without reasonable accommodation
  
  

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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