Technical Support / Customer Service Representative (Remote)

Concentrix; Edmonton; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service and technical support is looking for candidates for a remote position. This role involves providing inbound customer support, resolving technical issues, and ensuring a positive customer experience. With a strong focus on career advancement and a supportive culture, this opportunity offers competitive pay and comprehensive benefits.

Benefits

Paid training

Employee referral bonuses

Comprehensive medical, dental, and vision insurance

Registered Retirement Savings Plan

Opportunities for career advancement

Qualifications

• Minimum of 1 year of customer service experience.
• Proficiency in computer navigation and knowledge of various technologies.
• Open availability and a quiet, distraction-free work environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Problem-solving

Multitasking

Customer relationship building

Education

High school diploma or GED

Tools

iOS

MacOS

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary range of $16-$18 per hour, plus performance-based incentives
- Paid training and lucrative employee referral bonuses
- Comprehensive benefits including medical, dental, vision insurance, and a Registered Retirement Savings Plan
- Opportunities for career advancement, with 80% of managers promoted from within
- Supportive and inclusive company culture that promotes personal and professional development
- Flexible work-from-home position with a focus on work-life balance

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Offer additional products and/or services to customers
- Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong problem-solving skills and ability to multitask in a fast-paced environment
- Open availability and a quiet, distraction-free work environment at home
- Proficiency in computer navigation and knowledge of various technologies, such as iOS and/or MacOS

How to Stand Out (Preferred Qualifications):
- Previous technical support experience
- Eagerness to learn new technologies
- Strong focus on building customer relationships

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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