Customer Service Associate I

Dollar Tree, Inc.; Smiths Falls; On-site; CAD 20,000 - 28,000; Part time

Job summary

Dollar Tree Canada is seeking a Customer Service Associate in Smiths Falls to deliver a friendly shopping experience. You will assist customers, manage sales at the register, restock merchandise, and help maintain store cleanliness while ensuring safety and professionalism.

This part-time role requires a high school diploma or equivalent and prior retail or service experience. You should be able to lift 30–50 lbs and stand for long periods; strong communication and problem-solving skills are

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience in retail or similar environment preferred.
• Ability to follow instructions and interpret operational documents.
• Must be able to lift 30–50 lbs and perform related physical tasks.
• Excellent customer service and relationship management skills.
• Strong organizational and communication skills.
• Strong problem-solving and decision-making skills.

Responsibilities

• Assist customers with questions and recommendations.
• Process sales transactions at the cash register.
• Maintain cash security and protect company assets.
• Keep the store stocked and recover merchandise.
• Receive merchandise and stock replenishment per productivity standards.
• Maintain a clean, safe, and respectful store environment.

Skills

Customer service

Communication

Organization

Problem-solving

Physical ability

Education

High school diploma

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned*

Skills and Experience:

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

The starting pay for this position is $17.60 per hour.

At Dollar Tree Canada, we value a workplace where each team member has the tools to reach their full potential and the insights and innovation that diverse teams bring. We support candidates with disabilities throughout the recruitment process. Please let us know about any individual accessibility needs throughout the hiring process.

Part time

60 Lombard St,Smiths Falls,Ontario K7A 5K2

Operations

40274

Dollar Tree