Customer Service Associate I

DOLLAR TREE STORES CANADA, INC.; Oshawa; On-site; CAD 20,002 - 28,488; Part time

Job summary

DOLLAR TREE STORES CANADA, INC. is looking for a part-time Customer Service Associate in Oshawa. The role involves assisting customers, managing cash transactions, and maintaining store cleanliness.

Ideal candidates should have a high school diploma and previous customer service experience. The position offers starting pay of $17.60 per hour and emphasizes a supportive workplace for all employees.

Qualifications

• Previous customer service experience in retail or similar environment is preferred.
• Must be able to lift between 30 and 50 lbs.
• Ability to follow instructions and interpret operational documents.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the cash register.
• Maintain store cleanliness and presentation.

Skills

Customer service

Relationship management

Problem-solving

Organizational skills

Communication skills

Education

High school diploma or equivalent

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well‑stocked and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Maintain store cleanliness, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned

Qualifications

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem‑solving and decision‑making skills are required

The starting pay for this position is $17.60 per hour. At Dollar Tree Canada, we value a workplace where each team member has the tools to reach their full potential and the insights and innovation that diverse teams bring.

We support candidates with disabilities throughout the recruitment process. Please let us know about any individual accessibility needs throughout the hiring process.

Location

Part time – C1-1445 Harmony Rd, Rr2, Oshawa, Ontario L1H 7K5, Operations 40073 Dollar Tree