Customer Service Associate I

DOLLAR TREE STORES CANADA, INC.; Hamilton; On-site; CAD 20,002 - 28,488; Part time

Job summary

DOLLAR TREE STORES CANADA, INC. is seeking a Customer Service Associate to ensure a great shopping experience for customers. Responsibilities include assisting customers, managing cash transactions, and maintaining store cleanliness.

Qualifications include a high school diploma and previous customer service experience. The part-time position is located at B‑502 Centennial Pkwy N, Hamilton, Ontario, with a starting pay of $17.60 per hour.

Qualifications

• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Excellent customer service and relationship management skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Ensure a positive, safe, and respectful environment.

Skills

Customer service skills

Problem-solving skills

Organizational skills

Ability to lift 30-50 lbs

Education

High school diploma or equivalent

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned

Qualifications

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

Compensation

Starting pay: $17.60 per hour.

Location

Part‑time position at B‑502 Centennial Pkwy N, Hamilton, Ontario L8E 0G2 – Operations 40125 Dollar Tree.

EEO & Accessibility

At Dollar Tree Canada, we support candidates with disabilities throughout the recruitment process. Please let us know about any individual accessibility needs throughout the hiring process.