Customer Service Associate

DOLLAR TREE STORES CANADA, INC.; Dunnville; On-site; CAD 20,002 - 28,488; Part time

Job summary

DOLLAR TREE STORES CANADA, INC. in Dunnville is seeking a Customer Service Associate to ensure an excellent shopping experience for every customer.

The ideal candidate should have prior customer service experience and organizational skills, perform various store responsibilities such as assisting customers, managing transactions, and maintaining cleanliness. The role is part-time, starting at $17.60 per hour.

Qualifications

• Previous customer service experience is highly preferred.
• Ability to lift between 30 and 50 lbs. and perform physical tasks is required.
• Strong problem-solving and decision-making skills are essential.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the cash register.
• Maintain cleanliness and organization throughout the store.

Skills

Customer service

Relationship-management

Organizational skills

Communication skills

Education

High school diploma or equivalent

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well‑stocked and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned.

Skills and Experience

• High school diploma or equivalent preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment highly preferred.
• Ability to follow instructions and interpret operational documents required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship‑management skills required.
• Strong organizational and communication skills required.
• Strong problem‑solving and decision‑making skills required.

Compensation

The starting pay for this position is $17.60 per hour.

Location

Part time, 108 Bridge St., Dunnville, Ontario N1A 2Y2

EEO and Accessibility

At Dollar Tree Canada, we value a workplace where each team member has the tools to reach their full potential and the insights and innovation that diverse teams bring. We support candidates with disabilities throughout the recruitment process. Please let us know about any individual accessibility needs throughout the hiring process.