Customer Service Associate I

DOLLAR TREE STORES CANADA, INC.; Chatham; On-site; CAD 20,002 - 28,488; Full time

Job summary

DOLLAR TREE STORES CANADA, INC. in Chatham, Ontario is seeking a Customer Service Associate to join their team. The role focuses on delivering exceptional customer experiences and assisting with daily operations. Key responsibilities include managing cash transactions, maintaining store cleanliness, and assisting customers with inquiries.

Applicants are expected to have a high school diploma, with prior customer service experience being highly preferred. The position offers a starting pay of $17.60 per hour and requires the physical ability to lift up to 50 lbs.

Qualifications

• Previous customer service experience in retail or similar environments is highly preferred.
• Must be able to lift between 30 and 50 lbs. and meet demands of frequent walking and lifting.
• Ability to follow instructions and interpret operational documents is required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working the assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well‑stocked and recover merchandise.
• Ensure a positive and safe environment while maintaining professional interactions.
• Responsible for maintaining cleanliness throughout the store.

Skills

Customer service

Relationship management

Organizational skills

Communication skills

Problem-solving

Decision-making

Education

High school diploma or equivalent

Job description

Responsibilities

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

• Assist customers with questions and recommendations.
• Manage sales transactions while working the assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well‑stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned.

Qualifications & Skills

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height.
• Must meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem‑solving and decision‑making skills are required.

Compensation

The starting pay for this position is $17.60 per hour.

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