Customer Service Associate (Full-Time)

Avanti Software Inc.; Guelph; On-site; CAD 21,000 - 31,000; Full time

Job summary

Royal Distributing in Edmonton, Alberta, is seeking Customer Service Associates to join our growing team as we open our first Alberta location. You will help customers, process orders, assist with warranty inquiries, and provide exceptional service in a fast-paced retail environment.

If you enjoy problem-solving and working with people, you'll thrive here. The role requires standing for long periods, ability to lift up to 30 pounds, and weekend shifts, including Saturdays and Sundays.

Qualifications

• Demonstrated ability to deliver outstanding customer service.
• Self-motivated with a strong work ethic.
• Team player with respect for co-workers and customers.
• Excellent verbal communication and effective listening skills.
• Knowledge of the powersports industry is an asset.

Responsibilities

• Determining customer needs and recommending products for purchase.
• Act as the liaison between customers & manufacturers to resolve all warranty issues and returns.
• Working together with the retail team to meet and exceed store objectives.
• Assisting with merchandising and maintaining visual standards.
• Track and follow-up with vendors to ensure the timely resolution of open claims.
• Manage the flow of goods for special orders, products on-hold, and store orders.
• Assist on the retail sales floor for promotional events as required.
• Adhering to company safety policy and safety compliance regulations.
• Working POS systems to help serve customers.
• Process customer transactions and ensure a positive customer experience.
• Assist in other areas of the retail store as needed.
• Other tasks as assigned by your supervisor/manager.

Skills

Customer service

Team player

Verbal communication

Active listening

Powersports knowledge

Tools

POS systems

Merchandising

Job description

We're Royal Distributing, and we've been a leader in the Canadian powersports industry for the past 36 years. We provide our customers with quality products and exceptional service to keep them riding their snowmobiles, ATVs, motorcycles, dirt bikes, and more. As we continue to grow, we're excited to be opening our first Alberta location in Edmonton and bringing the Royal Distributing experience to even more riders. Join us and be part of this exciting next chapter!

The Opportunity

We’re excited to be opening our new Edmonton, Alberta location and are looking for Customer Service Associates to join our growing team! This is a great opportunity to help customers, process orders, assist with warranty inquiries, and provide exceptional service. If you enjoy problem-solving, working with people, and thrive in a fast-paced retail environment, we’d love to hear from you!

Responsibilities

• Determining customer needs and recommending products for purchase
• Act as the liaison between customers & manufacturers to resolve all warranty issues and returns
• Working together with the retail team to meet and exceed store objectives
• Assisting with merchandising and maintaining visual standards
• Track and follow-up with vendors to ensure the timely resolution of open claims
• Manage the flow of goods for special orders, products on-hold, and store orders
• Assist on the retail sales floor for promotional events as required
• Adhering to company safety policy and safety compliance regulations
• Working POS systems to help serve customers
• Process customer transactions and ensure a positive customer experience
• Assist in other areas of the retail store as needed
• Other tasks as assigned by your supervisor/manager

Qualifications

• Demonstrated ability to deliver outstanding customer service
• Self-motivated with a strong work ethic
• Team player with respect for co-workers and customers
• Excellent verbal communication and effective listening skills
• Knowledge of the powersports industry is an asset

Additional Information

• Starting Rate: $18.85/an hour
• This position reports to the Assistant Store Managers and Store Manager
• This position requires team members to work varying hours, seasonal overtime, and shifts during days, evenings, and weekends. This role requires the team member to be available Saturday and Sundays.
• This position requires team members to stand for extended periods, climb a ladder and to move merchandise (weighing up to 30 pounds) throughout the store
• Steel toe, green patch work boots are required
• This is a vacant position in which the posting will stay open until a hiring decision has been made.

We are an equal opportunity employer and while we thank everyone for their interest, only those to be interviewed will be contacted. Royal Distributing is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Royal Distributing will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.