Customer Service Associate - Flexible Hours & Perks

Canadian Tire; Fenelon Falls; On-site; CAD 32,000 - 40,000; Full time

Benefits offered by this job

Employee discount

On-site parking

Flexible work hours

Scholarship opportunities

Group benefit plan

Job summary

Canadian Tire is seeking a Customer Service Representative to directly assist customers and employees with inquiries, product returns, exchanges, and sales transactions in a friendly and professional manner.

The role focuses on welcoming customers, handling inquiries, processing returns and exchanges, and maintaining the customer service area while ensuring health and safety standards are followed.

Qualifications

• Customer service experience required or preferred.
• Ability to work shifts including days, evenings, weekends, and holidays.
• Approachable and friendly demeanor.
• Strong problem-solving and decision-making abilities.
• Capable of thriving in a fast-paced environment.
• High attention to detail in all tasks.
• Experience operating a cash register is an asset.
• Good communication with customers and team members.

Responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Respond to and handle customer inquiries, requests and concerns over the phone and in person.
• Process returns and exchanges.
• Operate cash register, computer and printer.
• Maintain the customer service area.
• Ensure compliance with Health and Safety regulations.

Skills

Customer service

Shift flexibility

Approachable

Problem solving

Fast-paced

Attention to detail

Cash register

Communication

Job description

Canadian Tire is seeking a Customer Service Representative to directly assist customers and employees with inquiries, product returns, exchanges, and sales transactions in a friendly and professional manner.

The role focuses on welcoming customers, handling inquiries, processing returns and exchanges, and maintaining the customer service area while ensuring health and safety standards are followed.