Customer Service Associate

Blue Eyed Solutions; San Juan de Terranova; On-site; CAD 30,000 - 60,000; Full time

Job summary

Une entreprise dynamique et connectée mondialement recherche un Agent de Service à la Clientèle. Dans ce rôle, vous serez responsable de la liaison entre les clients et l'entreprise, en répondant à leurs demandes, en traitant les commandes et en fournissant des informations sur les produits et services. Ce poste nécessite une excellente communication et une bonne compréhension de nos produits, offrant une opportunité d'interaction directe et d'assistance aux clients dans un environnement convivial.

Qualifications

• Diplôme secondaire requis.
• Bonnes compétences en communication écrite et verbale.
• Capacités de résolution de problèmes d'un bon niveau.

Responsibilities

• Communiquer avec les clients et vérifier les informations des comptes.
• Assurer le traitement des commandes et des paiements.
• Répondre aux questions concernant les garanties et les termes de vente.

Skills

Communication

Problème-Solving

Décision-Making

Education

High school diploma or equivalent

Job description

Our globally connected and dynamic company is based in St John’s.

We specialize in the creation, distribution, promotion, and direct marketing of innovative products.

We are looking for a Customer Service Associate responsible for acting as a liaison between customers and companies.

Their primary role is to assist customers hands-on with complaints, orders, errors, account questions, and other inquiries.

Customer Service Associate Primary Responsibilities : Communicate with customers directly and verify account information.

Greet customers warmly and professionally.

Assist with the placement of orders.

Advice on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Answer questions about warranties or terms of sale.

Suggest solutions when a product malfunctions.

Attempt to persuade customers to reconsider cancellation to increase retainment.

Inform customers of deals and promotions.

Sell products and services directly to customers.

Work with the customer service manager to ensure proper customer service is being delivered.

Compile reports on overall customer satisfaction.

Knowledge about our products to better assist our customers.

Customer Service Associate Experience and Education Required : High school diploma, general education degree or equivalent Great communication abilities, including written and verbal communication Good problem-solving and decision-making capabilities In-depth understanding of the company’s products or services Comfortable working directly in person with customers and team members Powered by JazzHR

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