Customer Service Associate

Dollar Tree, Inc.; Eastern Ontario; On-site; CAD 20,000 - 28,000; Part time

Job summary

Dollar Tree Canada is seeking a Customer Service Associate to deliver a great shopping experience. You will assist customers, manage transactions, and help stock and maintain store cleanliness.

The role requires strong customer service, the ability to lift up to 50 lbs., and reliable teamwork in a fast-paced retail environment.

Qualifications

• Customer service-focused and able to build relationships with customers.
• Experience in retail, hotel, restaurant, grocery, or drug store environments is preferred.
• Ability to follow instructions and interpret operational documents is required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well‑stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment.
• Ensure a positive, safe, and respectful environment with customers and staff.
• Maintain cleanliness throughout the store, including bathrooms, floors, and waste removal.
• Other duties as assigned.

Skills

Customer service

Retail experience

Communication

Organization

Problem solving

Follow instructions

Education

High school diploma or equivalent

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Key Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well‑stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned*

Skills and Experience

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem‑solving and decision‑making skills are required

The starting pay for this position is $17.60 per hour.

At Dollar Tree Canada, we value a workplace where each team member has the tools to reach their full potential and the insights and innovation that diverse teams bring. We support candidates with disabilities throughout the recruitment process. Please let us know about any individual accessibility needs throughout the hiring process.

Part time 296 Raglan Street S.,Renfrew,Ontario K7V 1R5 Operations 40342 Dollar Tree As a Dollar Tree associate, you'll create a positive shopping experience and impact our communities every day, making you an essential part of our team. We put value front and center - it's what our business is built on. At Dollar Tree Canada, we aim to go above and beyond the expectations of our customers and the communities we serve. We see an exciting path forward as a company, and our people will lead the way.

Discover The Value of You at Dollar Tree Canada - join our team today!