Customer Service Assistant / Collections Specialist

Opusing Corporation; Calgary; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading company in digital transformation is seeking an experienced support professional for business operations in Calgary. Responsibilities include managing escalated customer issues and engaging in the cash collection process, collaborating with various internal teams. Candidates should possess strong analytical skills, effective communication, and at least two years of operational experience. This position offers a dynamic environment aimed at enhancing client success.

Qualifications

• 2+ years of experience supporting business operations.
• 1+ years of experience in a customer facing role.

Responsibilities

• Provide organization support for escalated customer billing issues.
• Daily focus on cash collection management processes.
• Engage with various teams to prioritize and adjust processes.

Skills

Analytical skills

Good written and oral communication

Ability to follow instructions and identify mistakes

Education

High School Diploma

Bachelor’s degree or technical / professional certificate

Tools

MS Office

Job description

• Provide organization support for Escalated customer PO’s (Past due PO’s)
• Provide organization support for Escalated customer billing issues (No response, lack of response from customers or internal Teams)
• Attend and Support the West and South Region on all Cash calls, and AFDA calls
• Daily focus on engaging in the Current Cash Collection management processes
• Expectation to report the current process Challenges and Wins to the West and South Region Leadership Team
• Engage with the Customer Experience, Collections and Disputes Teams to prioritize concerns and work with them to benchmark current process results against goals (Goals defined by Leadership)
• Evaluate, adjust and improve our current collection management process. This will be a direct result of working daily with all teams, (project managers, sales, collection, dispute, customer experience and leadership) as well as our customers to understand current process and then transition to and implement new processes based on feedback and results.
• Billing and Collections for all Federal Projects.
• Work with Federal Projects; working directly with the contracting officers.

Must Have :

• High School Diploma
• 2+ years of experience supporting business operations.
• 2+ years of MS Office experience in a business environment
• 1 + years of experience in a customer facing role.

We Value

• Analytical skills
• Good written and oral communication
• Ability to follow instructions and identify mistakes.
• Bachelor’s degree or technical / professional certificate

Company Description

Opusing is a 100% Minority-owned and diversity-certified Digital Transformation and staffing firm that empowers startups, businesses, and corporations to leverage the power of Technology and Manpower to trigger unstoppable growth. The success of our clients is the only goal of our team, which is led by digital native professionals in creative thinking, programming paradigms, and commercial acumen.

We are a globally growing firm with our headquarters in Boston, USA. With a focus on addressing clients' unique needs by significantly enhancing their businesses, we offer unmatched staff augmentation, HR outsourcing, and IT & non-IT staffing services globally.

We have been a forward-thinking and trustworthy technology & staffing partner for top-tier brands since 2007. We have worked with fortune 2000 companies in North America -the United States, Canada, India, and the UK. We have been the primary go-to vendor for all our clients for Contract and Fulltime Professional services, Offshore Staffing & SOW-based project work.

Company Description

Opusing is a 100% Minority-owned and diversity-certified Digital Transformation and staffing firm that empowers startups, businesses, and corporations to leverage the power of Technology and Manpower to trigger unstoppable growth. The success of our clients is the only goal of our team, which is led by digital native professionals in creative thinking, programming paradigms, and commercial acumen.

We are a globally growing firm with our headquarters in Boston, USA. With a focus on addressing clients' unique needs by significantly enhancing their businesses, we offer unmatched staff augmentation, HR outsourcing, and IT & non-IT staffing services globally.

We have been a forward-thinking and trustworthy technology & staffing partner for top-tier brands since 2007. We have worked with fortune 2000 companies in North America -the United States, Canada, India, and the UK. We have been the primary go-to vendor for all our clients for Contract and Fulltime Professional services, Offshore Staffing & SOW-based project work.

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