Customer Service Assistant (Casual)

FCC / FAC; Swift Current; Hybrid; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Hybrid work options

Competitive total rewards packages

Job summary

FCC is seeking a Customer Service Assistant to be the first point of contact for customers and support office operations across the district or field office. You’ll handle reception, manage documents, maintain records, and assist with daily banking and payments to ensure smooth service delivery.

Working closely with Relationship Managers and district staff, you’ll deliver outstanding service, coordinate supplies, and keep documentation accurate while contributing to a positive customer

Qualifications

• A certificate in office administration or at least one year of related experience (or an equivalent combination of education and experience).
• General knowledge of administrative processes.
• Working knowledge of common software applications, including Microsoft 365.

Responsibilities

• Provide friendly, professional customer service by greeting visitors, handling reception, and responding to inquiries in person and by phone
• Manage office and administrative tasks, including preparing documentation and correspondence, maintaining filing systems, and updating customer records
• Process mail, payments, and daily banking, ensuring accuracy and timely handling of customer transactions
• Coordinate office operations by ordering supplies, generating reports and supporting district events
• Proactively coordinate office needs to resolve issues before they impact operations

Skills

Strong organization skills

Customer service experience

Education

Certificate in office administration

Tools

Microsoft 365

Job description

Why FCC?

At FCC, we're proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
• Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world
• Growth: Learning and development opportunities to help you thrive
• Hybrid work options

Closing Date (MM/DD/YYYY)

09/09/2026

Worker Type

Casual

Language(s) Required

English

Term Duration (in Months)

How You’ll Make An Impact

As a Customer Service Assistant, you’ll be the first point of contact for customers and play a key role in office operations and the overall customer experience. With your strong organization skills, you’ll keep accurate documentation, maintain office systems, and support the effective daily functioning of the district or field office.

You’ll work closely with Relationship Managers, Customer Service Managers, and district staff to deliver outstanding service and keep office operations running smoothly.

If you love building relationships, solving problems, and delivering excellent service, this could be the role for you.

What You’ll Do

• Provide friendly, professional customer service by greeting visitors, handling reception, and responding to inquiries in person and by phone
• Manage office and administrative tasks, including preparing documentation and correspondence, maintaining filing systems, and updating customer records
• Process mail, payments, and daily banking, ensuring accuracy and timely handling of customer transactions
• Coordinate office operations by ordering supplies, generating reports and supporting district events
• Proactively coordinate office needs to resolve issues before they impact operations

Required Qualifications

What you’ll bring to the team

• A certificate in office administration or at least one year of related experience (or an equivalent combination of education and experience)
• General knowledge of administrative processes
• Working knowledge of common software applications, including Microsoft 365, and comfort with computer-based tasks

Preferred Qualifications

• Customer service experience, ideally in a financial, law, agricultural or advisory setting.

You belong here

At FCC, we're committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: [e-mail]. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.