Customer Service Assistant

Vita Student; Ontario; On-site; Full time

Job summary

A leading company in student accommodation is seeking a Customer Service Assistant to provide exceptional service and maintain a welcoming environment. The role involves greeting students, managing inquiries, and ensuring high standards of cleanliness and safety. Ideal candidates are organized, culturally aware, and flexible with their availability.

Benefits

Paid holidays (28 days including bank holidays, pro-rata)

Birthday leave

Perkbox lifestyle benefits

Royal London pension contributions

Annual parties and recognition schemes

Career development programs

24/7 Employee Assistance support

Qualifications

• Experience in delivering premium customer service.
• Hands-on approach to maintaining cleanliness and safety.

Responsibilities

• Provide exceptional and personalized service to students.
• Greet and welcome students and guests warmly at front of house.
• Maintain cleanliness and upkeep of communal areas.

Skills

Customer Service

Communication

Organizational Skills

Job description

Job Title: Customer Service Assistant

Location: Leeds

Hourly Rate: £13

Vita Student offers next-level apartment designs with a variety of studios to suit students' lifestyles, providing privacy or community as desired. We focus on style, luxury, and comfort, complemented by premium amenities and vibrant city life. We are seeking a Customer Service Assistant to deliver a luxury, home-from-home experience for our students.

Responsibilities

1. Provide exceptional and personalized service to students, anticipating and fulfilling their needs.
2. Offer local attraction information and handle inquiries to ensure a seamless experience.
3. Greet and welcome students and guests warmly at front of house/reception.
4. Assist with questions and ensure respectful use of facilities.
5. Maintain the cleanliness and upkeep of communal areas to high standards.
6. Address issues proactively and deliver solutions.
7. Conduct regular building surveys and report findings.
8. Replenish refreshments and manage parcel storage for residents.
9. Act as the primary contact for incidents or emergencies onsite.
10. Manage waste areas in compliance with health and safety regulations.

Requirements

• Experience in delivering premium customer service.
• Hands-on approach to maintaining cleanliness and safety.
• Technologically proficient with relevant systems and software.

Personal Characteristics

• Culturally aware and committed to diversity and inclusion.
• Excellent communication skills; multilingual abilities are a plus.
• Organized, calm under pressure, adaptable, positive, and resilient.
• Able to stand for extended periods and perform repetitive tasks.
• Flexible availability to work 24/7, including holidays and special occasions.

Benefits

• Paid holidays (28 days including bank holidays, pro-rata).
• Birthday leave.
• Perkbox lifestyle benefits.
• Royal London pension contributions.
• Annual parties and recognition schemes.
• Career development programs.
• 24/7 Employee Assistance support.

Additional Information

All employment is subject to satisfactory pre-employment checks, including DBS. We do not sponsor work visas.