Customer Service and Finance Officer

Yellowknife; Yellowknife; Hybrid; CAD 70,000 - 85,000; Full time

Benefits offered by this job

Defined benefit pension

Housing allowance

Vacation travel allowance

Job summary

The City of Yellowknife seeks a Customer Service and Finance Officer to deliver clerical and financial services with a strong customer focus. This hybrid role supports clients, visitors, and internal staff while handling routine financial transactions for the division.

The position requires an accounting-related diploma and at least two years of relevant experience, with MS Office proficiency. A notary public designation may be required in some cases.

Qualifications

• Diploma in accounting or related discipline required.
• Minimum of two years practical experience in accounting or financial environment.
• Notary public designation may be required.

Responsibilities

• Provide clerical and administrative support for Financial Services – Operations.
• Greet and assist clients and visitors, delivering customer service and information.
• Perform transactional financial services as needed for the division.

Skills

Customer service

Financial understanding

Time management

Verbal and written communication

Education

Diploma in accounting

Notary public designation (optional)

Tools

MS Office suite

Excel

PowerPoint

Word

Job description

Customer Service and Finance Officer

The City of Yellowknife is an inclusive employer offering a dynamic and rewarding work environment that delivers valuable services to our residents. At the City, the diverse backgrounds of our employees help us to create a positive, safe and fun environment for us all. The City is committed to hiring a diverse and skilled workforce that is representative of the community, strengthening our ability to provide high quality services and excellent customer service to residents. The City of Yellowknife welcomes applications from all qualified candidates, and encourages Indigenous persons to self-declare when submitting their application.

KEY RESPONSIBILITIES

Reporting to the Manager, Financial Services – Operations, the Customer Service and Finance Officer is responsible for performing a wide range of clerical and administrative services and support for the City. This position is a hybrid role that greets, assists, and provides assistance, customer service support and information to clients, visitors, and other guests of the City and conducts transactional financial services as required for the division.

QUALIFICATIONS

The position requires a diploma in accounting or a related discipline, along with a minimum of two (2) years practical experience in an accounting or financial environment. The successful incumbent may be required to obtain a notary public designation.

The position requires time management skills reflective of the need to coordinate various financial activities. The incumbent will have the ability to clearly convey messages both verbally and in writing and would possess proficiency in MS Office suite including Excel, PowerPoint and Word.

SALARY

The City of Yellowknife offers a starting salary of $77,390.71 per annum, as well as a comprehensive benefits package including a defined benefit pension plan, and a monthly housing and vacation travel allowance totaling $450. For further information or clarification of the job description, please contact Human Resources at [e-mail].

Qualified applicants are required to apply no later than November 6, 2026.

Please be advised that the City of Yellowknife requires all prospective employees to provide a criminal records check prior to employment. We thank all applicants who apply but advise that only those to be interviewed will be contacted.