IT Service Management Advisor

Government-of-the-Northwest-Territories; Yellowknife; On-site; CAD 75,000 - 90,000; Full time

Job summary

The Government of the Northwest Territories seeks an IT Service Management Advisor based in Yellowknife to improve how information technology services are delivered and communicated across GNWT, serving a diverse audience.

Reporting to the Manager, Client Services, this role leads the development, implementation, and continuous improvement of ITSM processes, manages the Technology Service Centre's website and service catalogue, and ensures high-quality service delivery to more than 6,000 GNWT

Qualifications

• Relevant education and experience may include IT-related programs.
• Experience in service management or IT support environments is advantageous.
• Strong communication and content development skills are required.

Responsibilities

• Lead the development and adoption of ITSM strategies and ITIL-aligned processes.
• Develop, implement, and evaluate the Technology Service Centre's communications plans.
• Manage the GNWT IT service website and online service catalogue.

Skills

ITSM

ITIL

Content creation

Education

Relevant Diploma

Certificate in related field

Degree in related field

Job description

The Department of Finance has the mandate to provide leadership and direction to the public service in all areas of finance and human resource management. This mandate includes negotiating major financial arrangements with the federal government, providing analysis and advice to the Financial Management Board, and ensuring that financial and information resources are managed effectively, efficiently and economically. This mandate also includes the recruitment and retention of a competent public service that is representative of the people it serves andthe development of programs and services that effectively serve the human resource needs of the public service.

Job Information

Based in Yellowknife, the IT Service Management Advisor plays a key role in improving how information technology services are delivered and communicated across the Government of the Northwest Territories. Reporting to the Manager, Client Services, this position leads the development, implementation, and continuous improvement of IT Service Management (ITSM) processes and practices while supporting a client-focused service culture. The Advisor develops and delivers communications that keep GNWT employees informed about technology services, planned maintenance, and service disruptions, and manages the Technology Service Centre's website and online service catalogue. Working closely with technical teams, project managers, and stakeholders, the incumbent translates complex technical information into clear, accessible content for a diverse audience and helps ensure consistent, high-quality service delivery to more than 6,000 GNWT employees across departments, boards, agencies, health authorities, and marine transportation services.

Key Responsibilities

• The Service Management Advisor manages, develops, and leads the implementation and adoption of Service Management (ITSM) strategies, processes, initiatives, and following Information Technology Infrastructure Library (ITIL) industry standards and guidelines.
• The IT Service Management Advisor develops, implements, and evaluates the TSC's communications strategies and plans.
• The IT Service Management Advisor is responsible for the TSC's website management, strategy, design, content development and maintenance.

Key Qualifications

• A relevant diploma and 3 years of relevant experience.
• A certificate in a related field and 4 years of relevant experience.
• A degree in a related field and 1 year of relevant experience.

Relevant education and experience may include:

• Information Technology
• Computer Information Systems
• Information Systems Management
• Business Administration (with an IT or project management focus)
• Communications
• Digital Media
• Web Development

GNWT Inquiries

Inquiries Only:

Department of Finance
Government of the Northwest Territories
YELLOWKNIFE CENTRE 5TH FLOOR
BOX 1320 YELLOWKNIFE NT X1A 2L9
Tel [phone] Extension 14106
Fax [phone]
[e-mail]

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.

More Information

Candidates must clearly identify their eligibility in order to receive priority consideration under the Indigenous Employment Policy.

Criminal Records Check

Candidates must provide a satisfactory criminal record check.Failure to provide a satisfactory check may deem you disqualified from the competition.

Diversity and Inclusion

The Government of the Northwest Territories is an inclusive workplace. If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.

Eligibility lists may be created from this competition to fill future term and indeterminate positions.

Equivalencies may be considered based on a one-year of directly related experience equivalent to one year of education or one year of education for one year of experience. However, combinations of education and experience must often be considered on a case-by-case basis. For a full list of equivalencies that will be considered for this role, please contact human resources.

Job Opening Information

Job Opening ID # 28534

Closing Date: November 13, 2026 - 23:59, MountainTime

Salary Information

The salary range for this position is from $54.44 per hour to $65.03 per hour (approximately $106,158 - $126,809) plus an annual Northern Allowance of $3,700.