Customer Service Agent, YYZ (Part Time)

WestJet Group; Mississauga; On-site; CAD 23,000 - 26,000; Part time

Job summary

WestJet Group is hiring part-time Customer Service Agents to support guests at the airport. You will be a friendly brand ambassador, help guests check-in, use self-serve kiosks, and assist with boarding and connections.

This role requires a positive, safety-conscious approach and the ability to work a 24/7 schedule. Ideal candidates have at least two years in customer-facing roles, strong communication skills, and comfort with Windows-based software.

Qualifications

• Minimum of two years’ experience in a customer-facing role.
• Multitasking in a fast-paced, time-sensitive environment.
• Effective communication and basic Windows-based computer use.

Responsibilities

• Provide safe and positive airport experience for guests.
• Process service fees, create/change reservations, issue tickets.
• Support self-serve kiosks and assist guests with mobility and boarding.

Skills

Customer service

Multitasking

Communication

Computers

English reading

Reliability

Shift work

Job description

What this role is all about:

We are proactively hiring toppool candidates foranticipated upcoming vacancies.This is a part-time position with scheduling requirements averaging 20-30 hours per week.

WestJet's Customer Service Agentsare responsible forhelping our guests have a positive experience getting through the airport and on to theaircraft. You are often the first in-person point of contact for our guests and play a crucial role as a WestJet brand ambassador.

Yourexpertise is essential in providing a safe and stress-free experience by helping guests check-in, supporting self-serve kiosks, preparing theaircraft for on-time departure, executing successfuldeplaningand boarding processes, greeting our most recent arrivals, assistingguests with connections, and more!

Youaretheretohelpourguests,whilecreatingtheexperienceourguestshavecometoknowandloveaboutWestJet

What you will bring to the team:

• You are a true customer service agent and possessa minimum of two years’ experience in a customer-facing role.
• You understand the importance of safely performing on-timeandbringaproventrack recordfor punctuality and reliability.
• You are a multitasker,comfortable working in a fast-paced, time-sensitive environment, and work well under pressure.
• You must have the ability to walk long distances, stand for extended periods of timeandbe able to lift up to 50lbs.
• You are an effective communicator withdemonstratedproficiency with computers and recent experience using Windows-based software.
• Prior experience working in an airline, travel, tourismor hospitality would be considered an asset.
• Ability to work flexible work schedule.You willbe requiredto work shift work, as we are a 24/7 operation.
• Candidates must be proficient in reading the English language as one requirement to be successful in the completion of training.Our training environment has evolved and has become more virtual and self-directed than in the past.Thischange has resulted in an increase in reading requirements via independent and on-line learning as an integral part of the training program.

Responsibilities:

• Providing a safe and positive airport experience for our gueststravelling through our airport.
• Perform guest service tasks such as processingservice fees, creating new and/or changing reservations, issuing tickets,supportself-serve kiosks,assistingguests with mobility issues,aircraftarrivalsand departures.
• Troubleshooting Concerns - Assisting guests with itinerary changes, supporting guests with disrupted flights as well as delayed and damaged baggage. Providing a safe and positive airport experience for our gueststravelling through our airports.
• Follow all procedures to safely perform on time (SPOT).
• Ensure and uphold exceptional guest service standards.
• Effectively manage uncomfortable or challenging situations with the public.
• Carry oneself with the utmost professionalism and poise whileon-dutyor in the public eye.
• Must adhere to uniform and appearance standards as prescribed under company policy.
• Other duties as assigned.