Customer Service Agent-Techniseal, Candiac QC

CRH Canada; Candiac; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Group insurance

EFAP and telemedicine

RRSP matching

Personal days

Vacation

Job summary

CRH Canada is seeking a bilingual Customer Service Agent to join our team in Montérégie. You will provide efficient service via email and phone, respond to pricing and inventory inquiries, obtain transportation cost quotes, and coordinate communications with customers and internal stakeholders.

You will enter orders in the ERP, verify entries against POs, review contracts for exceptions, calculate freight, and ensure product availability.

Qualifications

• Fully bilingual in French and English.
• Customer service experience in an industrial/manufacturing environment preferred.
• Proficiency with Word, Excel, and Outlook.
• High School Diploma (DES) or equivalent.

Responsibilities

• Provide efficient customer service via email and telephone.
• Respond to pricing inquiries and inventory requests.
• Obtain transportation cost quotations.
• Communicate daily with customers and company representatives.
• Recommend products meeting customer needs.
• Enter customer orders into the ERP system.
• Verify order entries against purchase orders.
• Review agreements and contracts for exceptions.
• Calculate transportation costs based on order details.
• Ensure inventory availability and location.

Skills

Bilingual (French/English)

Customer service experience

MS Office (Word/Excel/Outlook)

High School Diploma (DES) or equiv

Education

High School Diploma (DES) or equivalent

Tools

ERP system

EDI familiarity

Job description

Job ID: 527204 Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

We Care About Your Health And Future

• Group insurance + Employee and Family Assistance Program (EFAP) and telemedicine services from your first day of employment.
• Group RRSP: employee contributions matched by the employer up to a maximum of 5%.
• Personal days: three (3) days per year, prorated based on time worked + employee product discounts.
• Vacation: 4% vacation pay + paid working days during the holiday shutdown (2 weeks).

POSITION: Customer Service Agent

Responsibilities

• Provide efficient customer service via email and telephone.
• Respond to pricing inquiries and inventory availability requests.
• Obtain transportation cost quotations.
• Communicate daily with customers and company representatives.
• Recommend the products that best meet customer needs.

Order Entry and Processing

• Enter customer orders into the ERP system.
• Verify the accuracy of order entries against purchase orders (product codes, pricing, descriptions).
• Review agreements and contracts for exceptions.
• Calculate transportation costs based on order details.
• Ensure inventory availability and location (sand products).

Transportation Coordination

• Plan and coordinate transportation.
• Prepare all documentation required for product shipments.
• Calculate freight rates according to applicable rate schedules.
• Monitor and follow up on deliveries.

Administrative Support

• Perform various administrative and related tasks in support of the Customer Service Department.

Qualifications

Required

• Fully bilingual (French and English).
• Customer service experience, preferably in an industrial/manufacturing environment.
• Proficiency in Microsoft Office applications (Word and Excel) and Outlook.
• High School Diploma (DES) or equivalent.

Asset Qualifications

• Experience within a large retail and distribution organization and familiarity with EDI (Electronic Data Interchange).
• Education or experience in transportation/logistics.
• Knowledge of an ERP system.

Skills and Competencies

• Strong written communication skills and excellent grammar in both French and English.
• Customer-focused with excellent interpersonal and communication skills.
• Dynamic team player with a strong collaborative mindset.
• Strong organizational skills and ability to manage priorities effectively.
• Excellent attention to detail and ability to maintain concentration in a fast-paced environment.

Job Type

Full-time, Permanent

Hours

39 hours per week

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle APG, a CRH Company, is an affirmative action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.