Customer Service Agent (Kelowna) PT

PACIFIC COASTAL AIRLINES LIMITED; Kelowna; On-site; CAD 21,000 - 29,000; Part time

Job summary

Pacific Coastal Airlines is seeking a Permanent Part Time Customer Service Agent based in Kelowna. We are a family-oriented, dynamic company that values safety, customer service, and a positive passenger experience.

You will assist with reservations, baggage handling, and ensuring on-time departures while representing the airline professionally. Ideal candidates are comfortable with computers and payment systems, able to work a flexible schedule including weekends and evenings, and capable of

Qualifications

• Experience in customer-facing role.
• Ability to work under pressure with minimal supervision.
• Clear and effective communication; able to handle difficult conversations.
• Able to multitask in time-sensitive environments.
• Comfortable using computers and payment machines.
• Flexible to work weekends, evenings, holidays and/or irregular shifts.
• Eligible to obtain and maintain designated security clearance.
• Capable of lifting up to 70 pounds.

Responsibilities

• Check baggage and collect excess baggage/overweight charges
• Answer calls, book, change and cancel flight reservations
• Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Promote company products, services, processes and guidelines at all times
• Commitment to providing a safe, stress-free and friendly passenger experience
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Assist passengers with accessibility needs in a safe, respectful, and professional manner, utilizing ground service equipment as required
• Other duties as assigned

Skills

Customer service

Communication

Multitasking under pressure

Payment systems

Flexible scheduling

Security clearance

Physical fitness

Job description

5533 Airport Way, Kelowna, BC V1V 1S1, Canada

Job Description

Posted Tuesday, August 18, 2026 at 10:00 AM

Join our team!

Pacific Coastal Airlines is looking for a Permanent Part Time Customer Service Agent based in Kelowna. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in a beautiful province of British Columbia.

Job Responsibilities:

• Check baggage and collect excess baggage/overweight charges
• Answer calls, book, change and cancel flight reservations
• Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times
• Commitment to providing a safe, stress-free and friendly passenger experience
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Assist passengers with accessibility needs in a safe, respectful, and professional manner, utilizing ground service equipment as required
• Other duties as assigned

Qualifications and Competencies:

• Experience in customer-facing role
• Ability to work under pressure with minimal supervision
• Clear and effective communication skills with demonstrated ability to have difficult conversations
• Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
• Comfortable using computers, credit and debit machines
• Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
• Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

Company Culture

We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Health Benefits

We offer a standard benefits package for permanent employees consisting of:

• extended health
• dental
• vision
• travel medical
• life insurance
• Accidental Death and Dismemberment
• an employee and family assistance program
• paid sick days
• paid personal emergency days

Travel Benefits

We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

• Travel perks to employees and eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more
• Discounts with various hotels and restaurants within the communities we serve
• Steeply discounted cargo shipping within the Pacific Coastal Airlines network

Employee Programs

• Employee recognition and reward programs
• Milestone service recognition program
• Employee appreciation events throughout the year

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability or any other identifying characteristic.

5533 Airport Way, Kelowna, BC V1V 1S1, Canada