Customer Service Agent- Industrial

Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd; Toronto; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive base compensation

Shareholder opportunity

Work‑life balance

Job summary

Euro Architectural Components, a division of Richelieu Hardware, seeks an experienced Customer Service Agent - Industrial at our Woodbridge, Ontario location. You will receive calls, emails and walk-in orders, enter orders, verify stock, and coordinate delivery details.

Fluency in English is required; French is an asset. B2B customer service or sales experience, strong communication, and reliability are essential.

Qualifications

• Must be fluent and well-spoken in English; French is an asset.
• Experience in a B2B environment in a customer service or sales role.
• Team player with excellent communication and interpersonal skills.
• Must be eligible to work in Canada.

Responsibilities

• Receive calls, emails and walk‑in orders from customers.
• Enter customer orders and coordinate based on product availability.
• Check stock levels, shipping dates, and back-orders; inform customers accordingly.
• Confirm delivery site address and transport details.
• Organize and process customer payments and credits.
• Provide product knowledge to promote offerings to customers.
• Process product returns and handle documentation.
• Perform daily administrative tasks and support others as needed.

Skills

Fluent English

B2B experience

Customer service

Communication skills

Job description

Who we are?

Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.

Who we are?

Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.

Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.

Our team – 3,200 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.

Euro Architectural Components is looking for an experienced Customer service Agent - Industrial to join our team at our warehouse service counter and showroom counter. Euro Architectural Component, is the largest railing and fencing component supplier in Canada and a specialized division of Richelieu Hardware located in Woodbridge, Ontario.

How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!

More specifically, the main responsibilities of the position are to

• Receive calls, emails and walk‑in orders and requests from customers
• Receive and enter customer orders; coordinate based on product availability
• Check stock levels, shipping and delivery dates, monitor back‑ordered items; communicate with customers and keep them informed when necessary
• Confirm delivery site address and any additional transport or delivery information
• Organize and process customer payments
• Track and handle order and delivery issues to resolve them or elevate according to company policy
• Assist customers, when they come to pick up their orders
• Prepare the documentation required for processing customer orders
• As product knowledge increases, communicate with customers by phone and email to promote our products
• Receive and process product returns and credits as necessary
• Perform daily administrative tasks, including filing and answering phone calls when needed
• Carry out other assigned tasks requiring in‑depth knowledge of products and procedures, when necessary

Requirements

• Must be fluent and well‑spoken in the English language; French is an asset
• Experience working in a B2B environment in a customer service or sales role
• Team player with excellent communication and interpersonal skills, confidence, and comfort with both telephone and in‑person contacts
• Must be eligible to work in Canada

The Ideal Candidate Is a Person Who Demonstrates…

• A positive customer focused attitude
• Strong communication and interpersonal skills
• High attention to detail, organization, and follow‑through
• Ability to work in a fast‑paced, multi‑tasking environment
• Professionalism, dependability, and the ability to work with minimal supervision

What We Offer

• A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
• Competitive compensation: We offer competitive base compensation based on the market.
• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
• Work‑life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work‑life balance.
• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.

Are you interested in this position? We invite you to visit our corporate website at https://www.richelieu.com/emplois to submit your

We thank all candidates for their interest; however, we will only communicate with candidates selected for the pre‑selection process.