Customer Service Agent

Calm Air International; Thompson; Hybrid; CAD 40,000 - 48,000; Full time

Job summary

Calm Air International is seeking a Customer Service Agent to deliver frontline passenger support at airports, handling check-in, reservations, and information services to ensure a positive travel experience.

You will assist passengers, manage reservations, and provide timely fare and schedule details. The role requires shift flexibility, weekend work, and the ability to obtain Enhanced Security Clearance and complete Ground School training.

Qualifications

• Minimum high school diploma or GED; asset if completed.
• Ability to learn a computerized reservation system.
• Basic computer skills (Word, Excel, Office).
• Knowledge of airline operations is an asset.
• Must have exceptional customer service skills.
• Work independently or in a team setting.
• Ability to work under pressure with accuracy.
• Must have own transportation to work.
• Must be able to obtain and maintain an Enhanced Security Clearance.
• Must be able to attend Ground School Training.

Responsibilities

• Provide curbside-to-curbside passenger service in line with regulations.
• Make and change flight reservations.
• Check in passengers and their baggage.
• Calculate and charge applicable fees.
• Issue boarding passes and itineraries.
• Assist pre-boarding passengers for safe movement.
• Provide fare, schedule, and route information in person or by phone.
• Support safe movement of passengers between aircraft and terminal.

Skills

Customer service

Teamwork

Under pressure

Independence

Transportation

Ground school readiness

Education

High school diploma or GED

Tools

Reservation system

Word/Excel/Office

Enhanced Security Clearance readiness

Job description

What You'll Get to Do

Calm Air Customer Service Agents provide valuable front-line passenger support and assistance to our customers at the airports and before and after they board one of our flights. They are responsible for ensuring our passenger experience is positive and meets the standards of service that we set out as an organization in addition to complying with applicable regulations.

• Providing curbside to curbside service to the travelling public as per Canadian Transportation Agency regulations
• Making and changing flight reservations in the computerized reservation system
• Checking in passengers and their baggage
• Calculate and charge any additional fees if applicable
• Issuing boarding passes, itineraries, and seating assignments as necessary
• Assist pre-boarding passengers to ensure safe movement to and from the aircraft
• Provide information on fares, flight schedules and routes in person or over the telephone
• Facilitate the safe movement of passengers between aircraft and terminal buildings
• Other duties as required

Hours of Work

• Shift work is required and may include mornings/afternoons, evenings, and weekends

Skills & Experience We Value

• High school diploma or general education degree (GED) an asset
• Ability to learn a computerized reservation system
• Basic Computer skills (word, excel, office)
• Knowledge of an airline’s operations an asset
• Must have exceptional customer service skills
• Must be able to work independently or in a team setting
• Ability to work efficiently and accurately under pressure
• Must have own transportation to and from work
• Must be able to obtain and maintain an Enhanced Security Clearance qualification
• Must be able to attend and complete initial Ground School Training
• Preference given to Inuit Land Claims Beneficiaries
• Inuktitut and/or Inuinnaqtun language considered an asset