Collection Customer Service Agent

National Bank of Canada; Montreal (administrative region); On-site; CAD 3,513,000 - 4,890,000; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Telemedicine service

Virtual sleep clinic

Job summary

National Bank of Canada is seeking a Collection Agent to assist clients in setting up payment agreements and improving their financial well-being. You will contact clients, assess their financial situations with empathy, listen to their needs, and propose tailored solutions.

Training and growth opportunities are provided in a collaborative, client-centered environment. The role supports a bilingual English/French client base within a dynamic team, with a focus on positive outcomes and lasting

Qualifications

• High school diploma
• Customer service and advisory experience
• Aptitude for building strong relationships and proactively establishing ties with clients
• Bilingualism (English/French) to serve English-speaking and French-speaking clients

Responsibilities

• Contact clients and establish trust-based relationships
• Analyze and understand large amounts of information to assess clients' financial situations
• Listen to clients’ needs and resolve their issues
• Set up solutions adapted to clients' financial situations
• Educate clients on their financial situation and benefits

Skills

Relationship building

Customer service

Active listening

Bilingual English/French

Education

High school diploma

Job description

Base Rate: 25.5
Youtube Video As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.

Your compensation

The salary starts at $25.50. Depending on your experience, the salary could be adjusted upwards.

Your role

• Contact clients and establish trust-based relationships
• Analyze and understand large amounts of information in order to properly assess clients' financial situation
• Listen to clients’ needs and resolve their issues
• Set up solutions that are adapted to clients' financial situations
• Educate clients on their financial situation and highlight the benefits

Our Client Contact centre is open Monday to Friday from 8:00 a.m. to 8:00p.m. You’ll work full time from Monday to Friday from 11:30 a.m. to 8:00 p.m. except during the first weeks because training take place during the day.

Your team

Our team values passionate people and bold ideas. We work together to help our clients and your colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another.

Learning and development

You’ll start with a training program lasting 4 to 5 months in a hybrid format.Your on-the-job training will focus on how to help clients over the phone and you'll be supported by a trainer-coach.

We encourage our employees’ development and offer numerous career opportunities, including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training.

Requirements

• High school diploma
• Customer service and advisory experience
• Aptitude for building strong relationships and proactively establishing ties with clients
• Bilingualism (English/French) because the sector works with English-speaking and French-speaking clients

#sacP

Languages: French, English
Reason to require this language: you will need to serve clients who speak a language other than French regularly.
Required skills:

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!