Customer Service Agent

VOXDATA Solutions Inc.; Montreal (administrative region); Hybrid; CAD 19,320 - 27,517; Full time

Benefits offered by this job

Bonus plans for top performers

Health, life, and dental insurance

Employee referral bonuses up to $500

Discounts at local attractions

Job summary

VOXDATA Solutions Inc. is looking for dedicated professionals to provide exceptional customer service in a full-time role. As a part of our team, you will answer calls for an in-vehicle safety service, ensuring high accuracy in dispatching emergency services, and guiding clients through our applications.

Applicants must be bilingual in English and French or Spanish, adaptable, and willing to work a full-time schedule. This position includes competitive benefits, bonuses, and an opportunity to work from home after training.

Qualifications

• Ability to work 40 hours per week, including evenings and weekends.
• Ability to complete a nine-week full-time training in-office.
• Experience with multiple computer programs.

Responsibilities

• Answer inbound calls with professionalism and accuracy.
• Dispatch and assist emergency services during accidents.
• Guide clients through application setup.

Skills

Bilingual in English and French or English and Spanish

Customer service experience

Adaptability

Problem-solving skills

Job description

Please note: We only accept applications from the Greater Montreal area. In addition, fluency in English is required, as some of our customers are located outside Quebec and communicate only in English.

Are you a responsible, friendly person who can remain calm and effective, even under pressure? Then, this position is for you! VOXDATA is looking for new talent to join our team and become the next experts dedicated to providing an unparalleled customer experience!

For this position, you will be answering calls relating to an in-vehicle safety service (no prior knowledge of cars is necessary). Your specific tasks will include:

• Answering inbound calls with a high level of professionalism and accuracy.
• Dispatching and assisting emergency services to vehicles involved in accidents.
• Guiding clients through the set‑up and use of included applications.
• Providing support in various other service‑related functions.

What do we think makes someone a great candidate? We’re looking for people who:

• Are bilingual in English and French or English and Spanishy.
• Can work 40 hours/week anytime during the campaign operational days and hours: Monday to Sunday, between 7:00 AM to 12:00 AM (midnight). *Please note that this is a permanent full-time position, and we are therefore interested in candidates who can maintain a 40 hours/week year-round.
• Can complete a nine week, in office, full-time, in‑office training period
• Previous experience in customer service, contact centres, sales, or similar experience in other industries.
• Can learn how to use and operate multiple computer programs with ease.
• Consider themselves to be problem‑solvers, adaptable to changing situations and are motivated to be the best of the best!

Our exceptional conditions and advantages

This position has a base salary of $17.00/hour for bilingual applicants, with the chance to earn bonuses. You will have the opportunity to work from home upon successfully completing the training period.

Here are some reasons why working at VOXDATA is such a great experience:

• Competitive additional benefits: These include bonus plans, additional bonuses for top performers (gift cards and extra money!), insurance coverages (health, life, and dental), and employee referral bonuses up to $500 per person.
• A newly improved employee perk program: Offering discounts to use at local attractions and other services.
• Monthly events and contests at the office: With prizes to win, holiday parties, and staff recognition events.
• Internal growth opportunities: We promote internal mobility with roles such as team leader, coach, trainer, mentor, and even administrative positions. We are proud to turn to our current staff for promotions whenever possible.
• A variety of position types: Customer service, sales, and technical support, with bilingual roles and ranging scheduling options. We want to highlight your unique skillset in a position that is best suited to you.
• Prime location: An easily accessible and coveted office location in the heart of Downtown Montreal, with the option to work from home.
• A diverse, supportive, and encouraging work environment: Our goal is to help our agents shine and succeed to their fullest potential.
• Development opportunities: Through team meetings, one‑on‑one coaching sessions, and performance evaluations; we help you enhance your skills and become an expert in your role.