Customer Service Agent

Sanimax; Montreal; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

Sanimax is seeking a dynamic Customer Service Representative to join their team in Montreal. The role involves answering customer inquiries and collaborating across departments. Candidates should possess a high school diploma, at least 2 years of customer service experience, and be bilingual in French and English. This full-time position offers a competitive salary and various benefits including a comprehensive insurance plan and possibilities for remote work after training.

Benefits

Competitive salary

Group RRSP and comprehensive benefits package

Full group insurance plan (dental, medical, life, disability, etc.)

Telemedicine and employee assistance program

Paid sick days

Pension plan with employer contributions

On-site gym

Qualifications

• High school diploma required.
• Minimum 2 years of customer service experience.
• Bilingual in French and English, both spoken and written.

Responsibilities

• Handle incoming calls and provide customer support.
• Enter orders and manage customer accounts.
• Analyze customer information and recommend improvements.

Skills

Bilingual (French and English)

Customer service orientation

Communication skills

Problem-solving skills

Multitasking

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Your professional transformation starts here

Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?

This job is for you!

Sanimax is looking for a dynamic Customer Service Representative to join our team at our Montreal office!

The representative will be responsible for answering incoming customer calls and providing support for inquiries and orders. This role involves collaboration with various departments to ensure excellent service to both internal and external customers.

Our benefits:

• Competitive salary

• Group RRSP and comprehensive benefits package

• Permanent, full-time position

• Full group insurance plan (dental, medical, life, disability, etc.)

• Telemedicine and employee assistance program

• Paid sick days

• Pension plan with employer contributions

• On-site gym

Work schedule:

• Monday to Friday, daytime hours between 8:00–4:30 or 8:30–5:00

• Possibility of remote work after the training period, one day per week in the office (Wednesday)

Responsibilities:

• Handle incoming calls via a multi-line phone system and make outbound calls as needed for operational purposes

• Provide customer support for: pricing, billing, payments, general inquiries, improving customer satisfaction, service schedules, and any other technical information

• Enter orders and manage customer accounts (opening, closing, updating)

• Follow up with customers regarding service (missed calls, service improvements, appointment confirmations)

• Analyze customer information, ask relevant questions, and recommend possible improvements to equipment and/or services

• Identify and use internal programs to complete work accurately and efficiently

• Represent Sanimax with the highest level of professionalism at all times

• Strive to meet and maintain departmental indicators and acceptable KPIs

• Perform various administrative tasks related to the customer service department (e.g., data entry)

Requirements and skills:

• High school diploma required

• Minimum 2 years of customer service experience

• Bilingual (French and English), both spoken and written

• Experience with Microsoft Office Suite

• Ability to multitask and manage time efficiently

• Excellent oral and written communication skills

• Strong customer service orientation

• Sense of urgency

• Problem-solving skills

Give meaning to your career and help us make a difference: become a transformation champion!

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Thank you for your interest in joining our team. Please note that we will only contact those whose applications are being considered.

At Sanimax, we see strength in diversity, and we are proud to be an equal opportunity employer