Customer Service Agent

ZEISS Group; Dorval; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a leading company in the Medical Equipment Manufacturing sector as a Customer Service Agent in Montreal. You'll be part of a dedicated team, handling customer inquiries, managing orders, and ensuring excellent service. Ideal candidates will have strong communication skills, problem-solving abilities, and bilingual proficiency in French and English. Enjoy comprehensive benefits including medical, dental, and retirement plans.

Benefits

Medical, Vision, Dental insurance

Retirement Plan (RPP)

Employee Assistance Program

Paid time off including vacation, personal, and sick days

Qualifications

• 1 year call center or 3-5 years customer service experience preferred.
• 1-2 years optical experience preferred.

Responsibilities

• Handle high volume of calls daily, taking orders and providing updates.
• Respond professionally to complaints and inquiries courteously.
• Track orders and ensure timely deliveries.

Skills

Communication

Problem-solving

Bilingual

Education

High School Diploma

Some college

Job description

1 week ago Be among the first 25 applicants

Direct message the job poster from ZEISS Group

About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we are pioneers of science, handling the ever-changing environments in a fast-paced world with cutting-edge technologies and continuous advancements. We believe that innovation and technology are key to a sustainable future and solutions for global change. Our diverse portfolios span segments like Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees, including over 4,000 in the US and Canada. Join us and make a difference!

Location/Region: This position is located in Montreal.

What’s the role?

As a Customer Service Agent, you will work with a dedicated team vital to Carl Zeiss Vision. Your responsibilities include handling a high volume of calls daily, taking orders, providing order updates, resolving product or service issues, and following escalation procedures as needed.

Responsibilities:

• Answer incoming calls for order status updates and taking new orders.
• Utilize the phone system effectively for transfers, parking, and voicemails.
• Respond professionally to complaints and inquiries courteously.
• Follow up on customer requests, orders, and issues promptly.
• Enter new orders using the DVI system.
• Track orders and ensure timely deliveries, notifying customers of delays.
• Open daily delivery boxes and receive frames.
• Process customer credits.
• Perform other duties as required.

Qualifications:

• High School Diploma; some college preferred.
• 1 year call center or 3-5 years customer service experience preferred.
• 1-2 years optical experience preferred.
• Knowledge of ZEISS lenses is a plus.
• Typing speed of 40 WPM is advantageous.
• Excellent communication skills.
• Bilingual in French and English.
• Ability to work under pressure and multitask.
• Problem-solving skills and independence.

Benefits:

• Medical, Vision, Dental insurance
• Retirement Plan (RPP)
• Employee Assistance Program
• Paid time off including vacation, personal, and sick days
• And more!

ZEISS is an equal opportunity employer.

Your ZEISS Recruiting Team:

Jo Anne Mittelman

COVID-19 Considerations: Our highest priority is safety. Employment offers are conditional upon proof of full COVID-19 vaccination as per guidelines. We also support accessible and inclusive hiring practices; please inform us of any accommodation needs.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

Industries

• Medical Equipment Manufacturing