Customer service agent

Tobermory; Calgary; On-site; CAD 23,000 - 28,000; Full time

Job summary

T.Litzen Sports Ltd in Calgary, AB is seeking a Customer Service Agent to handle data processing, inquiries, complaints and sales. The role is permanent, full-time, with day shifts from 8:30 a.m. to 5:00 p.m.

The ideal candidate will be self-motivated, client-focused and able to work well in a team. Responsibilities include responding to inquiries, explaining services and costs, issuing receipts, and performing general office duties while maintaining accuracy and efficiency in a fast-paced

Qualifications

• Fluent in English.
• College/CEGEP diploma or equivalent experience.
• Experience is an asset.
• Punctuality is essential.
• Client focus is needed.
• Effective interpersonal skills are required.
• Excellent oral and written communication.
• Organised and flexible in nature.
• Reliable and a good team player.

Responsibilities

• Access and process data.
• Respond to customer complaints or concerns.
• Respond to customer inquiries and provide information.
• Explain the type and cost of services provided.
• Issue receipts and other forms.
• Carry out general office duties.
• Receive and log complaints.
• Sell merchandise.

Skills

Interpersonal skills

Oral and written communication

Organised and flexible

Reliable

Team player

Client focused

Punctual

Education

College/CEGEP diploma or equivalent experience

Job description

T.Litzen Sports Ltd based in Calgary, AB is inviting applications from suitable candidates for the position of Customer service agent who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The candidate will be required to work the day shift from 8:30 a.m. to 17:00 p.m.

Employer Name: T.Litzen Sports Ltd
Position: Customer service agent
No. of vacancies: 1
Salary: $17.00 to $20.00 hourly for 40 hours per week
Employment type: Permanent employment, Full time
Location: Calgary, AB

• The candidate will be expected to access and process data.
• The candidate will be expected to respond to customer complaints or concerns.
• The candidate will be expected to respond to customer inquiries and provide information.
• The candidate must explain the type and cost of services provided.
• The candidate will be required to issue receipts and other forms.
• The candidate will be expected to carry out general office duties.
• The candidate will be responsible for receiving and logging complaints.
• The candidate will have to sell merchandise.

Job Requirements

• The candidate should be fluent in English language.
• The candidate must have a College/CEGEP diploma or equivalent experience.
• Candidate having experience is an asset.
• The candidate must be punctual.
• The candidate should be client focused.
• The candidate should have effective interpersonal skills.
• The candidate should have excellent oral and written communication skills.
• The candidate should be organised and flexible in nature.
• The candidate should be reliable.
• The candidate should be a good team player.

Work conditions and physical capabilities

• The candidate should have an eye for details.
• The candidate should be able to work in fast-paced busy environment.
• The candidate should be required to perform repetitive tasks on frequent basis.
• The candidate must finished the work with in the given time line.
• The candidate should be willing to work under pressure.