Assistant Manager

Paradies Lagardère; Calgary; On-site; CAD 65,000 - 90,000; Full time

Job summary

ParadiesLagardère Calgary is seeking an experienced retail store leader to oversee daily operations at Calgary airport. You will manage customer service, merchandising, and staff development to deliver strong sales and exceptional guest experience.

You will collaborate with senior management, ensure policy compliance, handle scheduling, training, and performance reviews, and adapt to a dynamic 7/365 airport environment while maintaining safety and brand standards.

Qualifications

• Bachelor's degree and high school diploma or equivalent required.
• Minimum three years of leadership in merchandising, service, or operations.
• Ability to work flexible shifts; occasional travel as needed.
• Strong English communication and customer service skills; cash handling proficiency.
• Able to pass background checks and security requirements as applicable.

Responsibilities

• Promptly resolve customer service and associate issues per Core Values.
• Exceed First Class Service standards with customers, partners, and peers.
• Ensure store merchandising standards are consistently executed.
• Partner with the General Manager to implement company policies and goals.
• Influence sales, expenses, inventory, and payroll; monitor P&L and action plans.
• Train, motivate, and develop a professional team; conduct coaching and reviews.
• Perform HR tasks including interviewing, scheduling, and performance reviews.

Skills

Customer service

Communication

Multitasking

Cash handling

Office software

Education

Bachelor's degree + high school diploma or equivalent

Tools

Microsoft Office

Job description

Calgary Retail
2000 Airport Road
Calgary, AB T2E6W5, CAN

Calgary Retail
2000 Airport Road
Calgary, AB T2E6W5, CAN

• Service
  • Promptly resolve all customer service and associate issues in accordance with our Core Values
  • Exceed First Class Service standards and behavior with every customer, business partners and peers
  • Treat customers and peers in accordance with the core values of the company
• Operations
  • Ensure store merchandising standards are consistently executed per the company guidelines
  • Partner with the General Manager to ensure consistent implementation of the organizational policies and goals set forth by the company, while holding the team accountable to such standards
• Influence and make recommendations to help achieve performance objectives in the areas of sales, expenses, inventory control, and payroll while monitoring overall P&L results and formulating actions plans as needed
• Leadership/People
  • Train, motivate, and develop a professional team that possesses the ability to achieve sales goals while adhering to company performance metrics, implementing promotional programs, and coordinating special events
  • Build strong business relationships with airport management, brand partners, and the Support Center Team through the use of clear, consistent communication
  • Monitor and address performance issues in a timely manner while providing on-going coaching and counseling
  • Perform all basic human resource functions including interviewing, succession planning, training, scheduling, and performance reviews
• Other duties as assigned

Job Qualifications:

Education:

Bachelor's degree and high school diploma or equivalency required

Experience:

Minimum three (3) years of leadership in merchandising, the service industry and/or operations environment

Other Knowledge, Skills, Abilities or Certifications:

• Ability to work flexible shifts in a 7/365 day team oriented environment; occasional travel as business dictates
• Exceptional customer service skills and an ability to communicate effectively using the English language
• Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously
• Proficiency required in reading, writing, mathematics, cash handling/ reporting Proficiency required in Microsoft Office
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
• Standing for long periods of time and the ability to work in environments with varying temperatures
• Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods, bending, reaching, climbing a ladder, and walking long distances
• Occasional travel may be required based on the needs of the business

ParadiesLagardère is anequalopportunityemployer. We are committed to diversity, inclusion, and accessibility. We welcome all applicants without regard to race, color, religion, gender, national origin, disability, or any other protected status.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.