Customer Service Administrator (Kitchener-Queensway)

Assured Automotive; Kitchener; On-site; CAD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Medical & dental benefits

RRSP with company match

Annual paid vacation

Career growth opportunities

Ongoing training

Professional atmosphere

Voluntary daily pay

Job summary

Assured Automotive is a trusted member of The Boyd Group with over 30 years in the collision and glass repair industry across Western and Central Canada. We invest in training, offer certifications, and provide a comprehensive benefits plan, RRSP matching, and opportunities for career growth.

As part of our team, you will deliver exceptional customer service, coordinate rental vehicles and towing, and ensure smooth repairs with a professional atmosphere and supportive leadership for long-term

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Proficient with Google and Microsoft Office.
• Strong written and verbal communication.
• Detail-oriented and able to multitask.

Responsibilities

• Ensure consistent WOW plan execution.
• Greet customers in person and by phone with positive energy.
• Manage rental vehicle confirmations and towing requests.
• Communicate updates with customers and insurance personnel as needed.
• Coordinate towing arrangements and costs against repair orders.
• Confirm appointments and follow up with customers.
• Reconcile each Repair Order before closing.
• Monitor Store Accounts Receivable.
• Apply new knowledge to maintain high quality and positive NPS.

Skills

Communication

Enthusiasm

Attention to detail

Multitasking

Education

High school diploma

Tools

Google Suite

Microsoft Office

Job description

Built with Intent. Driven by YOU. At

Company: Assured Automotive

Great Teams Don’t Happen by Accident

Built with Intent. Driven by YOU.

At Assured Automotive, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Benefits That Drive Your Success Assured Automotive

• Competitive Pay
• Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
• RRSP with company match
• Annual Paid Vacation Time Off
• Career Growth Opportunities
• Ongoing Training
• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
• Voluntary Daily Pay option available

Job Description

At Assured Automotive, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

Key Job Responsibilities

• Ensures consistent execution of WOW (Wow Operating Way) plan
• Provides positive energy when greeting customers in person and on the phone
• Manage the confirmation and reservation of all rental vehicles & towing requests
• When required communicate updates with Customers & Insurance claims personnel
• When required manage all arrangements for towing as well as costing against the Repair Order
• Ensure all assignments have been followed up and appointments confirmed with customers
• Reconcile each Repair Order prior to closing
• Monitor and manage Store’s Accounts Receivable
• Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.

Minimum Education And/or Experience Required For The Job

• Highschool Diploma or equivalent
• A minimum of 1 year of previous experience in a similar customer service role

Required Knowledge, Skills, & Abilities

• Communicate effectively, both verbally and in writing
• Enthusiastic and friendly demeanor
• Strong knowledge of Google platform and Microsoft Office
• Strong attention to detail with a high degree of accuracy
• Ability to multitask and effectively manage a fast paced environment

Other Requirements Travel, Physical Requirements, Etc.

• Valid driver’s license required

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

“Great Teams Don’t Happen by Accident”

Compensation

Compensation Details:

$25 per hour

Compensation Is Commensurate With Skill, Education And Experience.

Your Success is Our Priority

We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Assured Automotive is proud to be an equal opportunity employer committed to an inclusive and diverse workplace.

All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.